ASHLEY SERRATO
Lancaster,CA
Summary
Quality assurance and medical records professional known for high standards and consistent results. Extensive experience in identifying and resolving quality issues to maintain top-tier product standards. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.
Overview
7
7
years of professional experience
Work History
Medical Records Department Supervisor
CA Billing
Lancaster, CA
06.2025 - 03.2026
- Mentored team members, promoting professional development and enhancing overall performance.
- Analyzed departmental performance metrics to identify areas for improvement and drive strategic initiatives.
- Developed training programs for new employees, fostering a culture of continuous learning and adaptation.
- Managed patient records ensuring compliance with HIPAA regulations and confidentiality standards.
- Conducted audits of medical records identifying discrepancies and recommending corrective actions.
- Developed training materials for new hires fostering understanding of medical record management best practices.
Medical Records Specialist
CodeMax Medical Billing
Palmdale
07.2021 - 06.2025
- Reviewed and analyzed medical records to insure program performance, adhered to chart and program documentation requirements, and programmed reporting and preparation for insurance audits.
- Analyzed and evaluated charts, summarized and shared findings with appropriate supervisors and managers, and leadership
- Identified clinical staff in need of chart documentation training; developed training material and conducted training for managers, supervisors, and staff
- Prepared for audits and collaborated with Clinical Program Managers, Supervisors, and leadership for audit purposes
- Analyzed and evaluated documentation for accuracy of clinical content.
- Developed and implemented tracking forms and systems in order to audit chart documentation and recommend methods to streamline procedures/improve efficiency
Behavior Technician
Applied Behavior Consultants
Lancaster, CA
10.2020 - 02.2021
- Assisted behavior analysts in implementing behavior reduction and skill acquisition treatment plans.
- Assisted clients with activities
- Monitored and took note of clients' behaviors
- Recorded and reported data
Recreation Leader 1
City of Lancaster
Lancaster, CA
10.2018 - 12.2020
- Worked in an afterschool program called Enrichment where I got to interact with children.
- Assisted students in completing their homework
- Created fun and stimulating games for students to participate in during which they are able to interact with each other
- Ran organized sports games for students to get exercise while still having fun
- Put together themed crafts for students to complete alongside their peers
- Interacted with the public and dealt with customers/provided customer service at our program
Education
High School Diploma -
Lancaster High School
Lancaster, CA05.2018
Skills
- Adaptability
- Teamwork
- Bilingual
- Quality improvements
- Detail-oriented
- Analytical thinking
- Problem-solving skills
- Team collaboration
- Decision-making
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Medical Records Department Supervisor
CA Billing
06.2025 - 03.2026
Medical Records Specialist
CodeMax Medical Billing
07.2021 - 06.2025
Behavior Technician
Applied Behavior Consultants
10.2020 - 02.2021
Recreation Leader 1
City of Lancaster
10.2018 - 12.2020
High School Diploma -
Lancaster High School