Ashley Settle
Lubbock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quext Training Specialist
Madera Companies
11.2022 - Current
- Ongoing training support for new and existing customers
- Creating training material for internal and external use.
- Compiled training handbook and related course materials.
- Facilitated virtual, in-person and blended learning sessions.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Prepared videos for online and remote instruction.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
Quext Smart Insure
Madera Companies
01.2021 - Current
- nalyze each property in the portfolios renters insurance compliance
- Reporting percentages of compliance to Partners and properties
- Pull monthly move in and move out reports on each property
- Travel to properties to train on Asmartment Insurance Program
- Effectively communicate with each property manager expectations and needs
- Keep a running report for all units in portfolio to insure compliance bound by the TAA lease
- Work with marketing to ensure properties have adequate promotional items
- Work with third party, Sanford and Tatum, to ensure we are meeting state requirements bound by Texas Department of Insurance.
Property Manager
Madera Companies
04.2017 - 01.2021
- And led tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Property Manager
Preferred Apartment Communities
05.2016 - 04.2017
- Managing the opening and lease up of a 732 Bed Student Housing Complex
- Managing a twelve person staff
- Accounts receivable and accounts payable
- Marketing
- Working in Entrata
- Weekly Reporting using Microsoft Word & Excel
- Creating and enforcing marketing plan for lease-up
- Secure Vendors for Turn
- Knowing and understanding the trends in Student Housing.
General Manager
The Ranch Apartments
10.2015 - 04.2016
- Managing 737 Bed Student Housing Complex
- Managing a ten person staff
- Accounts receivable and accounts payable
- Marketing
- Working in Yardi
- Weekly Reporting using Microsoft Word & Excel
- Creating and enforcing marketing plan for lease-up
- Secure Vendors for Turn
- Knowing and understanding the trends in Student Housing.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Senior Property Manager
Grand Campus Living
08.2013 - 10.2015
- Managing a 349 unit property
- Managed a nine person staff
- Directing contractors
- Accounts receivable and accounts payable
- Marketing
- Increased occupancy by 40%
- Working in Onesite
- Weekly Reporting using Microsoft Word & Excel
- Creating and enforcing marketing plan for lease-up.
Property Manager
Walker Holder Residential
07.2011 - 03.2012
- Operating a one person office with 126 units
- Weekly reporting using Excel and Appfolio
- Monthly reporting on expenses and income
- Monthly reporting for Fannie Mae
- In charge of collections, generating traffic, leasing, and renewals.
Property Manager
Grassano Management
12.2009 - 07.2011
- Operating a two person office with 185 units
- Weekly reporting using Yardi Voyager
- Monthly reporting on expenses and income
- Knowledge of the TAA lease and Texas Fair Housing Laws
- Showing apartments to prospective residents.
Property Manager
Asken Property Management
12.2008 - 12.2009
- Operating a one person office with 80 units
- Showing prospective tenants apartments.
Education
No Degree -
Lubbock Christian University
Lubbock, TXCertified Apartment Manager -
CAM
Lubbock, TX01.2014
Associates in Arts and Science -
South Plains College
Levelland, TX05.2007
Skills
- Learning Management Systems
- Training Program Development
- Virtual Training
- Business Administration
- Coaching and Mentoring
- Project Management
- Program Management
- Customized training
- Schedule Coordination
- Leadership training
- Training solutions development
- Data organization
- Clear Communication
Certification
Certified Apartment Manager -National Apartment Association
Additional Information
Customer service skills ( helping resolve complaint issues), Keeping track of monthly income and expenses, Instructed contractors and subcontractors remodeling units, Weekly Reporting on leases, income, and percentages on leased and vacant units, Knowledge of Tenant Pro and Microsoft Office, Knowledge of the TAA lease and Texas Fair Housing Laws
Affiliations
- Lubbock Apartment Association Board of Directors
- Lubbock Apartment Association Community Service Chair
Timeline
Quext Training Specialist
Madera Companies
11.2022 - Current
Quext Smart Insure
Madera Companies
01.2021 - Current
Property Manager
Madera Companies
04.2017 - 01.2021
Property Manager
Preferred Apartment Communities
05.2016 - 04.2017
General Manager
The Ranch Apartments
10.2015 - 04.2016
Senior Property Manager
Grand Campus Living
08.2013 - 10.2015
Property Manager
Walker Holder Residential
07.2011 - 03.2012
Property Manager
Grassano Management
12.2009 - 07.2011
Property Manager
Asken Property Management
12.2008 - 12.2009
No Degree -
Lubbock Christian University
Certified Apartment Manager -
CAM
Associates in Arts and Science -
South Plains College