Ashley Shadoan
Bunker Hill,USA
Summary
Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinato
Winchester Medical Center
04.2022 - Current
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Applied strong leadership talents and problem-solving skills to maintain a team of 4, for efficiency and help organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Managed scheduling of surgeries for over 150 surgeons effectively while balancing emergency cases, ensuring timely access to crucial procedures for all patients.
Neurodiagnostic Lab Receptionist
Winchester Neurological Consultants
11.2021 - 04.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Handled all incoming referrals by contacting patient to schedule the test then letting referring office know of appointment and faxing over report when completed by doctor
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Completed data entry tasks with accuracy and efficiency.
- Managed and motivated 4 employees to be productive and engaged in work.
Administrative Assistant
Women’s Center Of Winchester
08.2018 - 11.2021
- Managed over 100+ incoming calls, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for 2 doctors by scheduling appointments and mission meetings strategically while considering priorities and minimizing conflicts.
- Communicated clearly and effectively with patients regarding their appointments and their health concerns
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Recorded all relevant medical data in a charting system
- Scheduled appointments and dealt with cancellations and scheduling changes for 3 doctors and 2 physician assistants
Administrative Assistant
McKesson Distribution Center
11.2016 - 08.2018
- Arranged schedules for a management team of 6 to meet with clients and business partners
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Handled customer questions and complaints with professional courtesy
- Assisted with human resources tasks such as updating over 150+ employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees of 10+, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team each week.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed dictations during business meetings and later composed report for management
- Prepared weekly logs of business activity
- Trained in Microsoft Office, including exceptional knowledge of Kronos and JLAB
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Applied Science -
Lord Fairfax Community College
Middletown, VA01.2017
High School Diploma -
James Wood High School
Winchester, VA01.2013
Skills
- Strong work ethic
- Data entry
- Verbal and written communication
- Time management skills
- Skilled in Epic, Microsoft Office, Kronos and JLab
- Documentation and reporting
- Confidentiality requirements
- Insurance verification
- Teamwork and collaboration
- Payroll processing
- Bookkeeping
- Schedule and office management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Planned corporate meetings, lunches and special events for groups of 150+ employees.
- Exceeding managements expectations
Timeline
Scheduling Coordinato
Winchester Medical Center
04.2022 - Current
Neurodiagnostic Lab Receptionist
Winchester Neurological Consultants
11.2021 - 04.2022
Administrative Assistant
Women’s Center Of Winchester
08.2018 - 11.2021
Administrative Assistant
McKesson Distribution Center
11.2016 - 08.2018
Associate of Applied Science -
Lord Fairfax Community College
High School Diploma -
James Wood High School
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