Ashley Shaeffer
Centerburg,Ohio
Summary
Proven leader in fast-paced environments, adept at driving operational excellence and sales growth, notably with Crimson Cup Coffee and Tea. Skilled in labor and food cost control, and training and mentoring, I excel in optimizing store operations and team performance. Achieved consistent target goals while maintaining a focus on quality and safety standards.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Crimson Cup Coffee and Tea
01.2024 - Current
- Lead dynamic team, ensure smooth operations, and elevate customer experience. Implement innovative strategies to boost sales and streamline processes.
- Drive operational excellence, optimize inventory management, and mentor staff. Consistently meet targets and improve overall store performance.
- Foster positive team environment, resolve conflicts, and enhance communication. Collaborate with management to implement new policies and procedures.
- Maintain high standards of quality control, ensure compliance with health and safety regulations. Meticulously manage cash handling and financial reporting.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Supervisor
Starbucks
04.2019 - 10.2023
- Maintain high standards of quality control, ensure compliance with health and safety regulations. Meticulously manage cash handling and financial reporting.
- Analyzed shift patterns and staff performance, implementing data-driven strategies to improve team productivity and customer service quality.
- Pioneered new training methods for baristas, elevating product quality and consistency. Introduced sustainable practices, reducing environmental impact.
- Spearhead operational excellence, driving sales growth and streamlining processes. Mentor staff, optimize inventory, and consistently surpass performance targets.
Server/ Cook
Waffle House
11.2017 - 01.2019
- Served customers efficiently, enhancing dining experience and boosting satisfaction.
- Collaborated with team to handle peak hours, ensuring smooth operations.
- Resolved customer complaints promptly, maintaining high service standards.
- Mastered multitasking as Server/Cook, efficiently handling orders and food prep. Developed strong teamwork skills, ensuring smooth operations during peak hours.
Crew Member
Tim Hortons
01.2013 - 03.2014
- Provided exceptional customer service, efficiently managed cash transactions, and maintained a clean work environment, contributing to positive guest experiences.
- Streamlined order processing, reducing wait times and improving customer satisfaction. Consistently met or exceeded daily sales targets.
- Meticulously managed cash transactions and upheld cleanliness standards, fostering a positive environment for guests and team members.
- Proposed and implemented efficiency improvements in order-taking process, contributing to increased customer throughput during peak hours.
Education
Associate of Science - Cyber Forensics
Washtenaw Community College
Ann Arbor, MI08-2026
Bachelor of Science - Information Assurance And Cyber Defense
Eastern Michigan University
Ypsilanti, MI08-2026
High School Diploma -
Lancaster High School
Lancaster, OH06-2014
Skills
- Shift reporting
- Labor and food cost control
- Attendance oversight
- Training and mentoring
- Store operations oversight
- Operational budgeting
- Promotional planning
Timeline
Shift Supervisor
Crimson Cup Coffee and Tea
01.2024 - Current
Shift Supervisor
Starbucks
04.2019 - 10.2023
Server/ Cook
Waffle House
11.2017 - 01.2019
Crew Member
Tim Hortons
01.2013 - 03.2014
Associate of Science - Cyber Forensics
Washtenaw Community College
Bachelor of Science - Information Assurance And Cyber Defense
Eastern Michigan University
High School Diploma -
Lancaster High School
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