Ashley Shammam
San Diego
Summary
A resourceful, dedicated, and results-driven compliance specialist and executive assistant with vast experience in policies and procedures, implementations, document management, client/vendor relations, reporting, training and mentoring, account management, and data entry and analysis. Improves and optimizes workflow processes while driving consistency and quality and delivering results. Identifies challenges and discrepancies and provides strategic solutions in a fast-paced environment. A versatile top performer who enables a company to maximize efficiencies and ensure organizational success.
Overview
8
8
years of professional experience
Work History
Quality Assurance Compliance Specialist
HOST HEALTHCARE
01.2022 - 01.2024
- Directed boarding processes for new employees, ensuring all items were completed by given start date
- Generated 30+ compliance checklist weekly for onboarding nurses
- Assisted with training new compliance specialists
- Managed mid-range to high level volume MSP accounts
- Aided with team coverage when needed
- Oversaw reports for facilities to identify all missing and expired items
Loan Processor and Post Closing Analyst
RATE RABBIT HOME LOANS
01.2021 - 01.2022
- Prepared loan closing package for investors such as Wells Fargo, Chase, and PennyMac
- Achieved department record of 65 purchased loans in one month
- Worked with investors and underwriters to complete all outstanding conditions
- Collaborated with client and underwriters to get loans approved
- Managed over 100 loans in pipeline
- Met strict deadlines and closed all loans in time expected
- Oversaw loans from start to finish of refinance process
Executive Assistant and Human Resource Manager
THE BLOW DRY BAR
01.2016 - 01.2020
- Managed and prioritized employee appointments and schedules daily
- Managed CEO and stylist travel arrangements (Domestic and International)
- Ensured follow-through of all items discussed in meetings and gathered appropriate notes
- Posted job listings for available positions, gathered resumes, and conducted interviews to hire cosmetology professionals
- Provided training for new stylist
- Ensured they were knowledgeable on business policies and the booking website
- Scheduled and coordinated monthly staff meetings
- Oversaw and submitted employee’s schedules, time clocks, payroll, and commission through the booking website and ADP
- Maintained positive work relationships with vendors to ensure that sufficient salon supplies are available
- Managed and maintained accurate inventory records, ensuring optimal stock levels and timely replenishment
Sales Representative and Customer Service Agent
CARD CONNECT ATM
01.2017 - 01.2019
- Made 60+ daily cold calls, followed up with leads, and generated leads via social media
- Exceeded monthly sales goals
- Built solid relationships with clients
- Recognized as customer service representative for POS Systems and monthly billing statements
Education
B.S. - Public Health
SAN DIEGO STATE UNIVERSITY
San Diego, CaliforniaSkills
- Compliance knowledge
- Compliance Monitoring
- Internal Auditing
- Compliance Oversight
- Administrative Support
- Executive Support
- Meticulous attention to detail
- Information confidentiality
- Customer Service
- Scheduling
- Calendar Management
- Travel Coordination
Timeline
Quality Assurance Compliance Specialist
HOST HEALTHCARE
01.2022 - 01.2024
Loan Processor and Post Closing Analyst
RATE RABBIT HOME LOANS
01.2021 - 01.2022
Sales Representative and Customer Service Agent
CARD CONNECT ATM
01.2017 - 01.2019
Executive Assistant and Human Resource Manager
THE BLOW DRY BAR
01.2016 - 01.2020
B.S. - Public Health
SAN DIEGO STATE UNIVERSITY