Ashley Shavers
Mckinney,TX
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
Work History
Property Manager
Public Storage
07.2023 - 02.2024
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Collected and maintained careful records of rental payments and payment dates.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Coordinated appointments to show marketed properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained sufficient number of units market-ready for lease.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
School Bus Driver
Prosper Independent School District
01.2015 - 06.2021
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Worked closely with school administration and transportation to maintain smooth operations.
- Taught students first-aid and emergency protocols in case of emergency.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Executed proper and timely loading and unloading of passengers.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Identified and reported mechanical problems and safety hazards.
- Communicated information to parents to promote good communication and transparency.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Drove bus along assigned route, picking up students.
- Transported passengers safely along prescribed routes according to tight schedules.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Assisted in training new drivers and maintaining driver certifications.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Completed logbooks, incident reports and other daily paperwork.
- Administered first aid to passengers in need.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Supervised students during loading, unloading and on bus.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Created and enforced bus rules and kept expectations posted.
- Attended pre-trip meetings to support safe transport of students.
- Assisted in loading and unloading students and belongings.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Assisted students with loading and unloading luggage, mobility aids and bicycles.
- Inspected and serviced buses on regular basis.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Maintained accurate and up-to-date route and time logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
- Recorded bus route and made notes for substitute drivers.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Enforced student behavior policies and responded to student emergencies.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
Server Shift Leader
TPC Craig Ranch
03.2010 - 09.2012
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Developed strong working relationships with vendors, negotiating favorable pricing agreements for restaurant supplies.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Ensured optimal staffing levels during each shift, adjusting schedules as needed to accommodate fluctuations in business volume.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Inspected dishes and utensils for cleanliness.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
Education
No Degree -
Brookhaven College
Dallas, TXSkills
- Loan Processing
- Analytical Skills
- Staff Coordination
- Capital Projects Management
- Property Maintenance
- Local and State Laws
- Lease Renewals
- Property Inspections
- Excellent Communication
- Tenant and eviction laws
- Disturbance Handling
- Critical Thinking
- Problem-Solving
ashley-denise.com
I'm an abstract artist, I have a successful website and have been invited to NYC for an Exhibition at the Van Der Plas Gallery.
Additional Information
Ordained Minister
Timeline
Property Manager
Public Storage
07.2023 - 02.2024
School Bus Driver
Prosper Independent School District
01.2015 - 06.2021
Server Shift Leader
TPC Craig Ranch
03.2010 - 09.2012
No Degree -
Brookhaven College