Ashley Shaw
Brooklyn,NY
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
11
11
years of professional experience
Work History
Lead Administrative Support Coordinator
Northwell Health- Lenox Hill
2021.01 - Current
- Assisted management with special projects to complete all tasks by deadlines.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Senior Medical Secretary
Northwell Health- North Shore University Hospital
2019.03 - 2021.01
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Medical Office Assistant
Northwell Health- North Shore University Hospital
2016.08 - 2019.03
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
Recreation Program Leader
Atrium Center For Rehabilitation And Nursing
2015.02 - 2015.12
- Developed positive and productive relationships with seniors and staff.
- Engaged participants in recreational activities and team-building exercises.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Transitioned participants between activities, rest periods and field trips.
- Assisted in preparing recreational materials and supplies for each activity.
- Scheduled events in recreation facilities and monitored facility conditions.
- Prepared reports for management regarding status and progress of recreational activities.
Patient Care Associate
Mount Sinai Health System
2014.03 - 2015.01
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Recognized and reported abnormalities or changes in patients' health status to nurse manager.
Office Manager
Intensive Medical P.C.
2012.06 - 2014.03
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed office operations while scheduling appointments for department manager.
Education
Bachelor of Science - Health Administration
Medgar Evers College of The City University of New York
Brooklyn, NY06.2020
Associate of Science - Community Health Services
Kingsborough Community College of The City University of New York
Brooklyn, NY01.2009
Skills
- Meeting Coordination
- Employee Development
- Organizational Management
- Office Organization
- Schedule Preparation
- Attention to Detail
- Microsoft Office
Timeline
Lead Administrative Support Coordinator
Northwell Health- Lenox Hill
2021.01 - Current
Senior Medical Secretary
Northwell Health- North Shore University Hospital
2019.03 - 2021.01
Medical Office Assistant
Northwell Health- North Shore University Hospital
2016.08 - 2019.03
Recreation Program Leader
Atrium Center For Rehabilitation And Nursing
2015.02 - 2015.12
Patient Care Associate
Mount Sinai Health System
2014.03 - 2015.01
Office Manager
Intensive Medical P.C.
2012.06 - 2014.03
Bachelor of Science - Health Administration
Medgar Evers College of The City University of New York
Associate of Science - Community Health Services
Kingsborough Community College of The City University of New York
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