Ashley Shaw
Dallas
Summary
Dedicated and customer-focused professional with a commitment to honesty, collaboration, and strong leadership abilities. Passionate about serving clients and advocating for services that meet the needs of vulnerable populations. Skilled in problem-solving and developing cooperative relationships. Committed to upholding established standards, principles, and ethics of the organization, ensuring tasks are carried out with integrity and professionalism.
Overview
8
8
years of professional experience
Work History
PATIENT ACESS REP
MERCY HEALTH
05.2020 - 06.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures
- Verified insurance coverage for services provided by the facility
- Collected co-pays and other payments from patients at time of service
- Assisted with scheduling outpatient appointments
- Responded to patient inquiries regarding billing or financial matters
- Ensured accuracy of all data entered into computer system
- Scanned documents into electronic medical records system
- Created new patient accounts in EMR system as needed
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
MEMBER SERVICE AGENT
Modivcare
02.2018 - 04.2020
- Provided support to members regarding account inquiries, processing transactions, and resolving issues
- Assisted with the opening of new accounts and processed account maintenance requests
- Answered incoming calls regarding membership benefits and services
- Handled customer complaints in an efficient and courteous manner
- Maintained accurate records of member interactions and transactions
- Adhered to all applicable policies, procedures, regulations, and laws
- Performed cash handling duties such as deposits and withdrawals for members' accounts
- Verified identity information on new accounts using established procedures
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement
- HIPPA
- Verified insurance
- Claims overview
INBOUND CALL CENTER REP
Continuum Global
09.2016 - 11.2018
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services
- Provided accurate information about products or services to customers
- Maintained records of customer interactions and transactions for future reference
- Followed up with customers to ensure their requests were addressed properly
- Identified and escalated priority issues as needed
- Researched required information using available resources
Education
undefined
DALLAS CAN
01.2016
Skills
- CRM
- Typing45 WPM
- Outlook
- Health & Human Services Scheduling
- Account Updating
- Product Knowledge
- Report Generation
- Data Entry
- Inbound and Outbound Calling
Timeline
PATIENT ACESS REP
MERCY HEALTH
05.2020 - 06.2024
MEMBER SERVICE AGENT
Modivcare
02.2018 - 04.2020
INBOUND CALL CENTER REP
Continuum Global
09.2016 - 11.2018
undefined
DALLAS CAN
Similar Profiles
NATASHA CAMERONNATASHA CAMERON
LICENSED PRACTICAL NURSE at MERCY HEALTHLICENSED PRACTICAL NURSE at MERCY HEALTH
Moira ChockalingamMoira Chockalingam
Patient Experience Analyst at Mercy HealthPatient Experience Analyst at Mercy Health
Matt ChervenyMatt Cherveny
Supervisor, Supply Chain at Mercy HealthSupervisor, Supply Chain at Mercy Health