Ashley Shelpman
Summary
Hi, Hardworking Pharmacy Technician with almost six years of retail experience and advanced knowledge of pharmaceuticals. Leverages talents in counting, packaging, and securing drugs to deliver exceptional and fully compliant pharmacy support. Attentive to detail and exceptional at multitasking. Recognized for modeling and delivering excellent customer service. Versed in medication storage, labeling, and contraindications. Communicates with team members and pharmacists to support productivity and service quality. Dependable healthcare industry worker equipped for fast-paced work and changing daily needs. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Grove City, OH
03.2023 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Pharmacy Technician
Adena Regional Medical Center
Chillicothe, OH
10.2022 - 03.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
- Prepared medications and conducted quality checks.
- Reviewed physician orders to assess accuracy and safety.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Maintained patient drug histories.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Mixed pharmaceutical preparations according to written prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Cleaned and maintained equipment or work areas according to prescribed methods.
PHARMACY TECHNICIAN
The Kroger Company
Circleville, OH
08.2018 - 10.2022
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities
- Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals
- Resolved customer issues and answered questions to deliver positive customer experience
- Assisted customers and patients by offering information on goods and services
- Made telephone calls to physicians, customers, and insurance providers
- Utilized pharmacy systems to enter patient and drug information
- Completed retail pharmacy sales on assigned cash register
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty
- Answered questions from customers such as where to find desired products and explained the pharmacy's policies
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders
- Checked pharmaceutical stock to determine inventory level and purchase supplies and medication
- Supported patients and clinical team members by preparing and
ACCOUNTING ASSISTANT
Plumbing One
Canal Winchester, OH
05.2015 - 07.2018
- Scanned checks and invoices into company's document system
- Received and verified employees' expense reports to cut expense reimbursements
- Posted payments and credits to customer accounts to update operating balances
- Readied company checks for payments after entering vendor invoices and managed accounts payable into financial systems
- Observed all local, state, and federal requirements to reduce corporate risk
- Reviewed and verified journal entries, receipts, and tax data to increase accuracy
- Processed daily invoices and payments to keep accounting records current
- Reduced errors and variances with improved reconciliation processes
- Coded transactions according to internal company system to avoid errors
- Maintained efficient office operations by offering skilled clerical support to senior team members.
FOOD SERVICE WORKER
Krispy Kreme
Blacklick, OH
03.2016 - 08.2017
- Cleared prep tables, service counters, and steam tables for kitchen staff usage
- Set dishwashing machine to correct temperature to neutralize pathogens and remove cooking oils
- Stored ingredients in refrigerators and freezers to keep items fresh
- Answered customer's questions, addressed customers' needs, and served food to customers
- Replenished ingredients to maintain stock levels for food preparation demands
- Arranged kitchen workstations and equipment before opening establishment to guests
- Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized
- Managed interruptions while attending to details and servicing customers
- Cleaned workstations, storage areas, and kitchen equipment to minimize contamination and illness risks
- Maintained correct assortment of products and optimal product quality at donut counter and on sales floor
- Broke down, cleaned, and sanitized work stations before meal service
- Took advantage of slow periods to prepare for the evening rush by restocking donuts, brewing fresh batches of coffee and making sure each table was equipped with napkins in dispensers and sanitized properly
- Kept products properly rotated and stored to meet quality requirements
- Inspected premises regularly to maintain compliance with food safety and sanitation regulations
- Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient
- Maintained established inventory levels and ordered stock to keep ingredients at optimal levels.
FOOD SERVICE WORKER
Hot Head Burritos
Pataskala, OH
02.2012 - 05.2015
- Cleared prep tables, service counters, and steam tables for kitchen staff usage
- Cooked assigned food portions for complex customer orders
- Replenished ingredients to maintain stock levels for food preparation demands
- Stored ingredients in refrigerators and freezers to keep items fresh
- Prepared special orders following prescribed diets with correct ingredients
- Arranged kitchen workstations and equipment before opening establishment to guests
- Readied, assembled, and delivered patient trays for serving food
- Maintained established inventory levels and ordered stock to keep ingredients at optimal levels
- Weighed and measured ingredients to match the recipe's formula and achieve the desired consistency
- Minimized the spoilage of prepared foods by properly storing items in designated containers
- Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes
- Unloaded and broke down deliveries, stocked cases, and rotated cooler products
- Worked under close supervision to handle tasks such as cleaning
- Education and slicing produce, slicing cold meats, and making cilantro and rice
- Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness
- Managed interruptions while attending to details and servicing customers
- Created special dressings and sauces to complement prepared dishes
- Maintained correct assortment of products and optimal product quality at deli counter and on sales floor
- Broke down, cleaned, and sanitized work stations before meal service
- Cleaned workstations, storage areas, and kitchen equipment to minimize contamination and illness risks
- Handled, prepared, and transported products correctly to minimize loss and meet customers' needs
- Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized
- Portioned out food for dine-in or take-out orders, minimizing food waste and consistently controlling amounts to maintain budgets
- Created food orders such as burritos, and taco bowls, and sliced meat and cheese to exact customer specifications.
Education
HIGH SCHOOL DIPLOMA -
Heath High School
06.2010
C -
TEC Of Licking County
06.2010
DIPLOMA - CRIMINAL JUSTICE
Certification: CPR, OPOTA. -
Skills
- Verifying orders
- Troubleshooting malfunctioning equipment
- Point of sale systems proficiency
- Ordering and stocking medications
- Drug inventory control
- Pharmacy operations
- Proper labeling procedures
- Preparing bulk medications
- Stocking shelves
- Workflow Optimization
- Resolving customer issues
- Insurance Verification
- Insurance billing
- Supporting pharmacy operations
- Labeling prescriptions
Timeline
Pharmacy Technician
CVS Pharmacy
03.2023 - Current
Pharmacy Technician
Adena Regional Medical Center
10.2022 - 03.2023
PHARMACY TECHNICIAN
The Kroger Company
08.2018 - 10.2022
FOOD SERVICE WORKER
Krispy Kreme
03.2016 - 08.2017
ACCOUNTING ASSISTANT
Plumbing One
05.2015 - 07.2018
FOOD SERVICE WORKER
Hot Head Burritos
02.2012 - 05.2015
HIGH SCHOOL DIPLOMA -
Heath High School
C -
TEC Of Licking County