Ashley Shelton
Pittsburgh,PA
Summary
Reliable, hard-working, and friendly shift manager adept at learning and mastering new concepts and skills. Passionate about customer satisfaction, team building, and creating a warm atmosphere for guests and employees alike.
Overview
9
9
years of professional experience
Work History
Organizer
Green Sinner
07.2022 - 08.2023
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Designed and implemented comprehensive organizational strategies to maximize productivity.
- Developed systems-based approach to establish successful completion of event tasks.
Department Manager
H&M Hennes & Mauritz
05.2019 - 04.2021
- Communicated with managers and sales associates to maintain transparency and retention.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and used H&M training program to promote positive feedback and engagement.
Restaurant Shift Manager
The Blarney Irish Pub
08.2014 - 04.2019
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Checked and monitored inventory levels to reorder items.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Education
Bachelor of Arts - Anthropology
Indiana University of Pennsylvania
Indiana, PA05.2011
Skills
- Employee Engagement
- Customer Loyalty and Satisfaction
- Inventory Restocking
- Administrative Support
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Recruiting, Interviewing, Hiring and Training Employees
Timeline
Organizer
Green Sinner
07.2022 - 08.2023
Department Manager
H&M Hennes & Mauritz
05.2019 - 04.2021
Restaurant Shift Manager
The Blarney Irish Pub
08.2014 - 04.2019
Bachelor of Arts - Anthropology
Indiana University of Pennsylvania
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