Ashley Shepard
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
20
20
years of professional experience
Work History
Account Manager/Team Lead
Axium Packaging
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Operations Planner
Axium Packaging
06.2015 - 07.2023
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Launches molds and color programs for MAST/Lbrands for new bottles
- Coordinates production at multiple factories and shipments throughout the country
- Create quotes for new programs and trials.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Manages demand planning for components to produce bottles in conjunction with scheduling production of the finished product for customers
- Responsible for the data integrity of Material Requirement Planning (MRP) that enables a consistent planning horizon
- Process and confirm customer POs through SAP
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Scheduled deliveries of raw materials by specified time to begin production on time.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings to Sales Team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Store Manager
Payless ShoeSource
10.2007 - 06.2015
- Top performer in KPI
- Store Leader of the 4th highest volume store out of 24 stores in the district
- Created a coaching tool to drive UPT & DPT, which was utilized in the region
- Recruited quality talent into the organization and achieved maximum employee retention and satisfaction
- Resolved customer concerns pertaining to product quality, payment problems, service issues, discounting policies, etc.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
Assistant Store Manager
Payless ShoeSource
06.2005 - 10.2007
- Trained Store Leaders in training
- Trained part/time associates to assist store leaders
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Associate of Arts (A.A - Criminal Justice and Corrections
University of Phoenix
Phoenix, AZ2015
Skills
- Microsoft Office
- SAP
- Business Operations
- Warehouse Operations
- Customer service
- Accounting Operations Management
- Teamwork and collaboration
- Production Operations
- Training Techniques
- Inventory Strategies
- Materials Delivery Scheduling
- Account management
Personal Information
Title: Operations Planner
Languages
English
Full Professional
Timeline
Account Manager/Team Lead
Axium Packaging
07.2023 - Current
Operations Planner
Axium Packaging
06.2015 - 07.2023
Store Manager
Payless ShoeSource
10.2007 - 06.2015
Assistant Store Manager
Payless ShoeSource
06.2005 - 10.2007
Associate of Arts (A.A - Criminal Justice and Corrections
University of Phoenix
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