Ashley Shephard
Lagrange,OH
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and customer service skills at Hhgregg to enhance operational efficiency and customer satisfaction. My experience spans from supervising teams and managing household operations to meticulous craftsmanship as a Seamstress Assistant, consistently achieving project success and minimizing waste.
Overview
20
20
years of professional experience
Work History
Seamstress Assistant
Fire-Dex
10.2023 - Current
- Adapted quickly to new tasks or responsibilities as required by fluctuating project demands.
- Aided in the successful completion of large-scale projects through effective teamwork and collaboration with fellow assistants.
- Minimized errors in final products by carefully following design instructions provided by the lead seamstress or designer.
- Assisted in reducing waste by efficiently utilizing fabric scraps for smaller projects.
House Cleaner
Two Sisters and a Bucket
03.2022 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Household Manager
Self Employed
08.2017 - 05.2022
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 6 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Operations Manager
Hhgregg
07.2013 - 05.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Server Supervisor
Denny's Restaurant
01.2005 - 03.2013
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Education
High School Diploma -
Max S Hayes High School
Cleveland, OH05.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Seamstress Assistant
Fire-Dex
10.2023 - Current
House Cleaner
Two Sisters and a Bucket
03.2022 - 10.2023
Household Manager
Self Employed
08.2017 - 05.2022
Operations Manager
Hhgregg
07.2013 - 05.2017
Server Supervisor
Denny's Restaurant
01.2005 - 03.2013
High School Diploma -
Max S Hayes High School
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