Ashley Shepherd
Hamlet,NC
Summary
Medical Billing and Coding Specialist
Medical Records/Terminology - Health Services Information Systems, and ICD-10 Coding, Pharmacology
ROI, HIPAA, and Legal/Regulatory Issues - Health Insurance/Reimbursement - Anatomy & Physiology - Human Diseases
- Adhere to confidentiality, state, federal, and HIPAA laws and guidelines
- Accurately input and retrieve data/information using electronic health record systems
- Review payment postings for accuracy and to ensure account balances are current
- Answer patient’s payment, billing, and insurance questions and resolve complaints
- Review medical claims for appropriateness of care and medical necessity
Overview
11
11
years of professional experience
Work History
Assistant Manager
O'Reilly Auto Parts
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Workout Anytime
11.2018 - 08.2021
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Trained employees on general procedures, gym rules and duties.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
Kennel Technician
K2 Solutions
03.2018 - 08.2018
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
Restaurant Waiter
Mama Noi's
09.2013 - 03.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
Undergraduate Certificate - Medical Billing & Coding
DeVry University
07-2025
Skills
- CPT coding knowledge
- ICD-10 Proficiency
- Medical record review
- HIPAA Compliance
- Medical Coding Ethics
- Medical Coding Guidelines
- Organizational abilities
- Medical Abbreviations
- Anatomy and physiology
Timeline
Assistant Manager
O'Reilly Auto Parts
10.2021 - Current
Assistant Manager
Workout Anytime
11.2018 - 08.2021
Kennel Technician
K2 Solutions
03.2018 - 08.2018
Restaurant Waiter
Mama Noi's
09.2013 - 03.2018
Undergraduate Certificate - Medical Billing & Coding
DeVry University