Ashley Sheridan
Bear,DE
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Subach Oral Surgery. Skilled in Microsoft Office and adept at conflict resolution, I streamlined operations and significantly improved insurance claim processes. Demonstrated ability to mentor staff and efficiently manage workflows, ensuring high-quality outcomes in fast-paced environments. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager/Insurance Coordinator
Subach Oral Surgery
07.2019 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Filed all insurance claims medical and dental with cross coding
- Followed up on all outstanding insurance claims and claims needing additional information for timely payment
- Ran all reports needed for Dr with weekly meeting to go over account aging, outstanding claims needing additional information ect.
Insurance Coordinator
Chestnut Hill Smiles
05.2016 - 05.2019
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Streamlined office workflows for increased productivity, organizing and maintaining client files.
- Collaborated with agents to develop comprehensive insurance plans tailored to individual clients'' needs.
- Reduced claim-processing time by implementing an improved tracking system for faster resolution.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Mentored new hires within the department, sharing best practices and fostering team cohesion.
- Posted insurance checks as they came in to account, ran end of the day datasheets and deposits for provider.
Office Manager
Christiana Dental Spa
02.2016 - 06.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Helped with insurance aging by implementing new policies and procedures for providers to follow. As well as resubmitted outstanding claims with needed information
Billing Coordinator/ Lab Technician
Delaware Orthodontics
02.2015 - 04.2016
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Poured models for orthodontic appliances
- Fabricated essix retainers
Dental Office Receptionist
Collins Dental & Orthodontics
03.2010 - 11.2014
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
Dental Lab Technician
Mittleman Dental Lab
01.2009 - 12.2010
- Enhanced dental prosthetics quality by utilizing advanced equipment and techniques.
- Increased lab efficiency with streamlined processes for molding and casting procedures.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Ensured precise color matching of dental prosthetics, improving patient satisfaction rates.
- New case intake, documenting doctor information, due dates
- Case billing with each case going out the door
Education
Associate of Applied Science - Billing And Coding
Ashworth College
Norcross, GA05.2014
High School Diploma -
Hodgson Vocational High School
Newark DE05.2010
Skills
-Customer Service Oriented
-Excellent communication skills
-Reliable and punctual
-staff training and developing
-Goal oriented
-strong work ethic
-conflict resolution
-effective leader
-computer proficient
-Microsoft Office proficiency
-Ability to work in a fast paced environment
-Self starter can work on tasks without being told
Timeline
Office Manager/Insurance Coordinator
Subach Oral Surgery
07.2019 - 08.2022
Insurance Coordinator
Chestnut Hill Smiles
05.2016 - 05.2019
Office Manager
Christiana Dental Spa
02.2016 - 06.2016
Billing Coordinator/ Lab Technician
Delaware Orthodontics
02.2015 - 04.2016
Dental Office Receptionist
Collins Dental & Orthodontics
03.2010 - 11.2014
Dental Lab Technician
Mittleman Dental Lab
01.2009 - 12.2010
Associate of Applied Science - Billing And Coding
Ashworth College
High School Diploma -
Hodgson Vocational High School