Summary
Overview
Work History
Education
Skills
Timeline
Generic
ASHLEY SHERLOCK

ASHLEY SHERLOCK

Santa Paula,CA

Summary

Respected member of the Healthcare field, leading my department with new and innovative ways to streamline and integrate the medical society. My Passion is working interactively with people; from physicians, patients, employees, and customers. I strive under a fast paced environment, where I am able to freely communicate ways to improve systems and operations. Highly organized and knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in all environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Overview

13
13
years of professional experience

Work History

Lead MOR II/Referral Coordinator

Dignity Health Medical Foundation
02.2016 - Current
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Took full ownership nd developed comprehensive spreadsheets and process documents to improve organizational needs.
  • Created Standard Workflows for the entire Ventura Referral market.
  • Managed financial documentations such as expense reports and invoices.
  • Maintained current and accurate medical records for over 30,000+ patients.
  • Collaborated and partnered with various markets to design and implement a standardized workflow to improve process consistency.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Enhanced office efficiency by handling 120+ callers per day.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Completed over 50 patient referrals/cases each day.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships amongst our company showing my dedication to our mission as whole.
  • Analyzed referral data to identify trends, driving process improvements and operational efficiencies.
  • Led initiatives to enhance electronic health record integration with referral processes for better outcomes.

Event Coordinator

Guitar Center Annual Holidays Sales Meeting
09.2018 - 09.2019
  • Arranged catering service serving up to 200 people.
  • Liaised with vendor staff to coordinate event logistics.
  • Supervised onsite team including caterers, audio-visual technicians, and facility management team.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Lead Patient Care Coordinator

Premier Family Practice/Dignity Health Medical Foundation
02.2014 - 02.2016
  • Balanced deposits and credit card payments each day.
  • Set overall vision and provided team leadership.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Completed all referrals for 8 physicians ranging from 30-50 patient cases a day.
  • Transfer of practice
  • Coordinated patient care services, ensuring seamless communication between healthcare providers and patients.

Key holder/Assistant Manager

Main Skate and Surf
04.2013 - 02.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supervised daily store operations, ensuring optimal product presentation and customer service.
  • Trained and mentored new staff on sales techniques and store policies.

Education

Psychology Associates -

Cal State University of Channel Islands
Camarillo, CA

Psychology

University of Indianapolis
Indianapolis, IN

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • Data entry proficiency
  • Follow-up coordination
  • HIPAA regulations
  • Physician authorizations
  • Caseload management
  • Organizational growth

Timeline

Event Coordinator

Guitar Center Annual Holidays Sales Meeting
09.2018 - 09.2019

Lead MOR II/Referral Coordinator

Dignity Health Medical Foundation
02.2016 - Current

Lead Patient Care Coordinator

Premier Family Practice/Dignity Health Medical Foundation
02.2014 - 02.2016

Key holder/Assistant Manager

Main Skate and Surf
04.2013 - 02.2014

Psychology

University of Indianapolis

Psychology Associates -

Cal State University of Channel Islands