Ashley Sherman
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
The Altus Times
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Supervisor
Bru @ JCMH
11.2022 - 08.2024
- Directed and supervised team of 5 to10 employees in daily operations
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Conducted monthly meetings with team members to discuss upcoming tasks and project deadlines
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Assisted in creating budgets for departmental expenses including personnel costs
- Evaluated employee performance through periodic reviews and documented results accordingly
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Analyzed financial data related to departmental budgeting activities on a regular basis
- Coordinated employee schedules according to shift changes and availability
- Determined consumer needs to provide products and services appealing to larger market
Shift Lead
Bru @ JCMH
03.2021 - 10.2022
- Assisted in the training of new employees
- Monitored employee performance and provided feedback on areas for improvement
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed
- Ensured that all safety protocols were followed at all times
- Provided guidance and support to other team members as needed
- Responded to customer inquiries and complaints in a professional manner
- Handled cash register transactions accurately while providing excellent customer service
- Reviewed daily sales reports and monitored financial performance metrics
- Performed opening and closing procedures such as setting alarm systems, counting money
- Performed administrative tasks including filing documents, data entry
- Analyzed customer buying patterns to identify trends in sales activity
- Educated customers about offerings, promotions and pricing to boost sales
- Displayed strong telephone etiquette, effectively handling difficult calls
- Maintained positive working relationship with fellow staff and management
Barista
Bru @ JCMH
10.2018 - 02.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Operated cash registers to process customer payments
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Stocked shelves with ingredients needed to make coffee drinks
- Provided excellent customer service by responding to inquiries quickly and professionally
- Developed creative recipes for signature coffees or blended drinks unique to the cafe
- Maintained calm demeanor during high-volume periods and special events
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Supported highest standards of conduct and service to support company reputation
Office Manager
Universal Document Solutions
10.2004 - 06.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Administrative Assistant
Body Works Co Inc
10.2001 - 10.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Manager
D & S Distributing Co Inc
03.2000 - 09.2001
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Some College (No Degree) - Radiologic Technology
Western Oklahoma State College
Altus, OKGED -
Putnam City North High School
Oklahoma City, OK05.2000
Skills
- Operations Management
- Process Improvement
- Staff Management
- Inventory Control
- Schedule development
- Training and mentoring
- Financial Management
- Customer service
- Data entry
- Active listening
- Customer relations
- Payment processing
Timeline
Customer Service Representative
The Altus Times
10.2024 - Current
Supervisor
Bru @ JCMH
11.2022 - 08.2024
Shift Lead
Bru @ JCMH
03.2021 - 10.2022
Barista
Bru @ JCMH
10.2018 - 02.2021
Office Manager
Universal Document Solutions
10.2004 - 06.2006
Administrative Assistant
Body Works Co Inc
10.2001 - 10.2004
Office Manager
D & S Distributing Co Inc
03.2000 - 09.2001
Some College (No Degree) - Radiologic Technology
Western Oklahoma State College
GED -
Putnam City North High School