Ashley Shields
Rossville,IN
Summary
At Ryder Systems, led a team to streamline operations, enhancing efficiency and productivity by implementing strategic planning and process improvement. Leadership fostered a culture of excellence, significantly improving customer satisfaction and staff development. Skilled in inventory control and employee motivation, drove organizational success through effective training and mentoring, achieving key goals with measurable results. I am an experienced supervisor who leads team members in completing their jobs on time. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures—excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Ryder Systems
04.2005 - Current
- I Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- I Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- I handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- I Monitored workflow to improve employee time management and increase productivity.
- I Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions.
- I Maintained compliance with company policies, objectives, and communication goals.
- I Evaluated employee performance and coached and trained to improve weak areas.
- I Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- I Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- I Achieved results by working with staff to meet established targets.
- I Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- I Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- I Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- I Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- I Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- I Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
- I Conducted routine inspections to check quality and compliance with established specifications.
- I Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- I Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- I Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- I Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- I Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- I Helped meet changing demands by recommending improvements to business systems or procedures.
- I Developed effective improvement plans in alignment with goals and specifications.
- Excellent communication skills.
Education
Bachelor of Science - Psychology
Purdue Global
West Lafayette11.2024
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Development
- Staff Discipline
- Inventory Control
- Processes and procedures
- Process Improvement
- Process Monitoring and Improvement
- Policy Enforcement
- Priority management
Timeline
Supervisor
Ryder Systems
04.2005 - Current
Bachelor of Science - Psychology
Purdue Global