Ashley Shope
Summary
Highly motivated, fast learner, organized, time management, compassionate. Great communication, detail oriented with experience in customer service, patient care, short and long term care.
Overview
11
11
years of professional experience
Work History
CNA
Harlan Health and Rehabilitation Center
Harlan, KY
08.2025 - 01.2026
- I assisted residents with daily needs such as, getting dressed, brushing teeth, brushing hair, bathing.
- Changed residents that was not continent, assisted residents with help to and from restrooms.
- Assisted residents with eating.
- Turning and repositioning residents, along with assisting with in and out of wheelchair.
- Taking and recording residents vital signs, food and liquid intake.
- Changing bed linens, cleaning rooms, stocking rooms, ensuring call buttons are working and in reach of residents.
Call Center Customer Service Representative
Senture
London, KY
03.2023 - 05.2024
- Called patients to schedule for in home doctor visit's.
- Confirmed patients name, DOB, address.
- Set up appointment for patients confirm doctor, and time, and day for visit.
- Canceled and rescheduled appointments for patients.
- Relayed the appointment information to the correct doctor.
Medical Assistant, Receptionist
Hometown Urgent Care
Harlan, KY
10.2021 - 01.2022
- Checked patients in and out.
- Received patients medical,family history, reason for visit.
- Obtained patients vital signs.
- Informed the doctor of patient and reason for visit.
- Administered injections if told by doctor.
- Cleaned up rooms.
- Charted the patients information, reason for visit, outcome, and what was done.
- Talked back and forth with pharmacies, other doctor office's to set up appointment for patients if needed a referral.
- Answered phones, scheduled and canceled appointments.
- Faxed documents.
Crew Member
Dairy Queen Grill & Chill
Harlan, KY
07.2015 - 11.2017
- Delivered excellent customer service to all customers.
- Received customers orders.
- Received customers method of payment.
Education
Associate of Applied Science - Education
Southeast Kentucky Community & Technical College
Harlan, KY05-2025
Skills
- Time management
- Patient care
- Communication
- Willingness to learn
- Team work
- Attention to detail
- Responsibility
- Organization
- Problem solving
Timeline
CNA
Harlan Health and Rehabilitation Center
08.2025 - 01.2026
Call Center Customer Service Representative
Senture
03.2023 - 05.2024
Medical Assistant, Receptionist
Hometown Urgent Care
10.2021 - 01.2022
Crew Member
Dairy Queen Grill & Chill
07.2015 - 11.2017
Associate of Applied Science - Education
Southeast Kentucky Community & Technical College