Ashley Shore
Tomahawk,WI
Summary
Personable Assistant Store Director with 6 years of dedicated experience in retail management. Dedicated to shrink minimization and staff development. Highly talented at designing innovative and eye-catching store displays. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Store Director
TA Solberg
08.2022 - Current
- Supervised 10 employees and 5 store departments.
- Partnered with store director to interview, hire, train and develop department team members to build and sustain high in-store performance.
- Reported problems with employees, products or service to store manager.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Patient Coordinator
Northwoods Family Dental
04.2021 - 08.2022
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Waitress
Tilted Loon Saloon
08.2020 - 06.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Store Manager
Tomahawk Ace Hardware
03.2015 - 09.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Tomahawk High School
Tomahawk, WI05.2007
Skills
- Bank and Safe Deposits
- Order Accuracy
- Employee Scheduling
- Shrink Management
- Receiving Deliveries
- POS System Training
- Employee Supervision
- Schedule Coordination
- Verbal and Written Communication
- POS Inventory System Operation
- Staff Coaching and Training
- Critical Thinking
- Supply Ordering
- Time Management
- Flexible Work Schedule
- Visual Displays
- Handling Complaints
- Security System Monitoring
- Superior Work Ethic
- Retail Merchandise Quality Standards
- Records Organization
- Vendor Relationships
- Operations Management
- Cash Register Operations
- Merchandising
- Team Development
- Constructive Feedback
- Team Leadership
- Inventory Control Processes
Timeline
Assistant Store Director
TA Solberg
08.2022 - Current
Patient Coordinator
Northwoods Family Dental
04.2021 - 08.2022
Waitress
Tilted Loon Saloon
08.2020 - 06.2021
Store Manager
Tomahawk Ace Hardware
03.2015 - 09.2020
High School Diploma -
Tomahawk High School