Ashley Shores
Guthrie,OK
Summary
Proven leader in fast-paced environments, adept at enhancing operational efficiency and team productivity at Vail Resorts. Excelled in staff leadership, significantly improving scheduling processes and safety standards. Demonstrated adaptability and critical thinking, fostering strong interdepartmental relationships and optimizing customer service experiences.
Overview
4
4
years of professional experience
Work History
Procedure Scheduler
Colorado Heart & Vascular
09.2023 - 08.2024
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Lift Maintenance Assistant
Vail Resorts Inc
05.2023 - 08.2023
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, and basic hand tools.
- Performed regular maintenance and repairs on mechanical systems to support continuous operation of Ski Lifts.
- Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
Lift Operations Supervisor
Vail Resorts Inc
11.2022 - 05.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
Lift Maintenance Assistant
Vail Resorts Inc
05.2022 - 11.2022
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, and basic hand tools.
- Performed regular maintenance and repairs on mechanical systems to support continuous operation of Ski Lifts.
- Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
Lift Operations Lead
Vail Resorts Inc
11.2021 - 04.2022
- Implemented best practices for emergency response situations, resulting in faster resolution times during critical incidents.
- Maximized equipment longevity by maintaining a strict adherence to manufacturer guidelines for operation and care protocols.
- Reduced downtime with proactive equipment monitoring and preventative maintenance measures.
- Successfully resolved conflict situations among staff members through effective communication techniques fostering teamwork spirit.
- Developed strong relationships with other departments to ensure seamless coordination in resort operations.
- Increased team performance through continuous training and performance evaluations.
Lift Operator
Vail Resorts
11.2020 - 05.2021
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OK05.2020
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Data entry proficiency
- Data Entry
- Critical Thinking
- Organizational Skills
- Staff Leadership
- Adaptability
Timeline
Procedure Scheduler
Colorado Heart & Vascular
09.2023 - 08.2024
Lift Maintenance Assistant
Vail Resorts Inc
05.2023 - 08.2023
Lift Operations Supervisor
Vail Resorts Inc
11.2022 - 05.2023
Lift Maintenance Assistant
Vail Resorts Inc
05.2022 - 11.2022
Lift Operations Lead
Vail Resorts Inc
11.2021 - 04.2022
Lift Operator
Vail Resorts
11.2020 - 05.2021
High School Diploma -
Edmond Memorial High School
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