Ashley Sierra
Forest Park,GA
Summary
Personable and energetic Receptionist/Administrative Assistant committed to delivering excellence in all facets of customer service and administrative support. Effective in scheduling, making appointments, creating a rapport with clients/patients. Commended for the ability to control a high call volume and a fast pace office setting with ease and in a self-assured manner. Looking forward and eager to joining a new team of professionals and becoming a team player.
Overview
20
20
years of professional experience
Work History
Head Receptionist
Eye And Health
08.2022 - Current
- Reduced wait times by optimizing check-in procedures, improving overall Patient experience.
- Managed multi line phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Served as primary point of contact for patients, providing exceptional service while scheduling appointments and resolving issues.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure while in a high fast pace office setting.
- Entered patient demographics / charts / prescriptions
- Maintained well-organized reception area, contributing to aprofessional atmosphere and positive first impressions.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Full control of patient and over 3 doctors day to day scheduling/ rescheduling and cancellations
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for existing and new patients
- Scheduled up 25 appointments daily through ZocDoc, MVE (My Vision Express), REV ( Revolution EHR System)
- Insurance verification/ deductibles/ collected remaining balances
- Multitasked between front end/ taking dilation pictures/ dispensing patient prescriptions/
- Handled incoming and outgoing package deliveries, working with UPS/USPS/FEDEX to complete special requests and track missing packages.
Receptionist/Administrator
XPO Logistics
10.2015 - 08.2020
- 1st point of contact upon entry of office, pleasantly greeted and escorted clients/ visitors
- High volume call system 50+ phone calls a day
- Conference room set-up and breakdown for corporate meetings within the company
- Mail sort/distribution among 30+ offices, sign and accept deliveries, both USPS & UPS pickup and drop-off
- Organize company Execs weekly schedules, which included meetings, travel arrangements, luncheons, conference calls
- Answer phones for Sales Team, Customer orders, and Operations manager, Liaison between company and customers/clients: main point of contact for White Glove High-end accounts
- Handled customer/client relations: opening accounts, updating, and modifying accoLiaison between the company and customers/clients: main point of contact for White Glove High-end account placing large distros for High end clients, client complaints, managed over 100+ company accounts
- Attended meetings in and outside office with Higher Execs
- Created monthly credit memos / invoices for specific accounts
- Responsible for upkeep of front- end offices; inventory, ordering of office supplies, cleanliness/ When needed oversaw entire office
- Provided overall proactive support and feedback to all departments within the company.
Front Desk
Royal Imaging
12.2013 - 12.2014
- 1st point of contact when entering company
- Answering phones, filing, faxing
- Handled shipping & receiving from small to large volume of customer orders
- Data entry; schedule shipments and pick-ups, entering customer information online
- Prepared outbound mail for USPS service pickup and courier service
- Verified production quality
- Worked directly with company manager as administrative/ coordinator
- Set employee schedules, distributed paychecks amongst employees
- Aided all managers and employees
- Assorted court documents, patient records, company document in a multicolored filing system.
Lead Copy Center Associate
Staples
06.2009 - 12.2013
- Built a strong relationship with customers to provide outstanding service and solutions to their printing needs
- Ensure accurate processing of all customer orders: online, email, and walk-ins, also respond to customer request by phone or email
- Aided in maintenance and troubleshooting with all scanners, copiers, fax machines, printer, and laminating machines and
- Placed service orders when equipment or machines were out of order
- Operated high speed Xerox machines, large wide format printers, letter to ledger size and wide laminating machines, and cutting/coil/comb bookbinding
- Assisted in UPS & USPS shipping & packaging
- Used computers with various applications, such as Microsoft Office, Adobe, Photoshop, and Solution Builder application for order processing
- Worked directly with Copy Center manager for High demand client/ customers
- Responsible for all inventory within Copy Center.
Office Administrator/Secretary
P.S.11 Programs
09.2004 - 08.2008
- Day to day filing 400+ students in alphabetical order, copying substantial quantities of student records, USPS mail distribution and drop-off to post office, multitasking at a high-level capacity, and aiding as teacher help when needed
- The acting liaison between after-school staff and parents
- Communicate with parents through daily pick-ups & drop-offs, provided a direct line to myself for parents
- Maintain records of attendance and sign in/out sheets, which were submitted in every Friday 6pm
- Organize staff meetings with parents according to availability
- Attend in house staff meetings to discuss employee matters, address any weekly issues, and prepare for coming on week
- Answered & directed calls to proper after school staff, resolved parent issues and addressed concerns for head of program, distributed monthly bills to parents, & collected payments, scheduled over 400+ students to their desired classes, helped escort children to their class
- Responded to emails in a quickly and timely manner, followed and enforced all rules and regulations to both employees and children of the program
- Facilitated the daily operations of the program to ensure the Program and its students’ success.
Education
Certicate - Medical Billing
ASA College
New York, NY06.2023
Diploma -
St. Jean Baptiste High School
New York, NY01.2003
Skills
- Microsoft Office/ Suite
- Office Administration/Clerical Support
- Computer Proficiency
- Courteous and Professional/Guest Relations
- Multi-Line Telephone Systems
- Strong Organization
- Customer service expertise
- Scheduling Coordination/Scheduling appointments
- Administrative Support/ Multi-Line Phone Systems
- Schedule Coordination/Meeting planning
- Document scanning and digitization/File Organization
Vaccinated
True
Personal Information
Title: Receptionist/ Administrator/ Customer Service Representative
Timeline
Head Receptionist
Eye And Health
08.2022 - Current
Receptionist/Administrator
XPO Logistics
10.2015 - 08.2020
Front Desk
Royal Imaging
12.2013 - 12.2014
Lead Copy Center Associate
Staples
06.2009 - 12.2013
Office Administrator/Secretary
P.S.11 Programs
09.2004 - 08.2008
Certicate - Medical Billing
ASA College
Diploma -
St. Jean Baptiste High School