Ashley Silk
Chaska,MN
Summary
Results-driven Project Manager with a strong track record of successfully leading projects at BI Worldwide, IDC Countertops, Datatrend, and Granite City. Achievements include enhancing customer relations and optimizing procurement processes, alongside a 15% increase in feature sales through strategic incentive programs. Proficient in personnel management and Microsoft Office, demonstrating robust talent development and vendor management skills that drive performance improvements across teams. Career goals focus on leveraging expertise to further enhance project outcomes and team effectiveness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Administrator
BI Worldwide
Edina, MN
01.2022 - Current
- Provided support to the Customer Technology Manager, including scheduling meetings, client escalations, and daily/weekly deliverables.
- Coordinated with internal and external teams to ensure that all tasks were completed on time.
- Organized team meetings and ensured timely delivery of deliverables from each team member.
- Acted as key contact for coordinating project schedules and modifications to ensure continuous progress.
- Processed client deliverables and requests, including data files, content updates, and email communication.
- Delivered resolutions by researching participant inquiries.
- Optimized workflows for improved performance.
Project Manager
IDC Countertops
Burnsville, MN
08.2021 - 01.2022
- Coordinated over 200 projects for Residential Builders, Lowes and Home Depot.
- Oversaw project timelines from initiation to completion.
- Maintained strong customer service while managing high-volume communications.
- Facilitated procurement processes by clearly conveying necessary material requirements.
- Facilitated scheduling with internal staff and customers, sending out approval drawings to customers, production approval for all jobs once necessary materials were allocated
- Generated purchase orders for scheduled installations.
- Engaged regularly with clients to address concerns and provide updates on progress.
- Resolved issues by addressing material defects.
Project Coordinator - Consulting
Datatrend Technologies, Inc.
Minnetonka, MN
11.2020 - 07.2021
- Reviewed project proposals or plans to determine timeframes, budget limitations, procedures for accomplishing project(s), subcontractor requirements, and allotment of available resources to various phases of project(s)
- Arranged for recruitment or assignment of subcontractor labor and ensured that project schedule progresses in a timely and efficient manner
- Created, updated, and published all project management documentation including project status reports, issues and risk logs, project plans, and timelines to ensure project stakeholders were updated on project details
- Reviewed and validated status reports and deliverables obtained from subcontractors to ensure that all information is accurate and obtained in a timely fashion
- Worked with various functional groups to ensure that other departments have the information required to properly invoice, collect and report on the profitability of a project
- Remote (CONSULTING role)
Assistant General Manager
Granite City
Roseville, MN
10.2017 - 10.2019
- Interviewed, hired, and conducted onboarding for all new hires
- Train and develop newly hired General and assistant managers for other locations
- Efficiently resolve problems or concerns to the satisfaction of all parties involved
- Created daily, weekly, and monthly sales contest through employee incentive programs thus increasing “feature” sales by 15 percent
- Achieved top 5 of 30 restaurants consecutively through employee incentive sales competition
Interim General Manager
Granite City
Roseville, MN
12.2017 - 07.2019
- Built sales forecasts and schedules to reflect desired productivity targets
- Validate invoices in the P&L weekly and reclass invoices to proper category to ensure quarterly bonus
- Initiated negotiations regarding vendor contract, reducing cost by 40%
- Controlled liquor inventory and purchasing keeping under budget by 2.5% consecutively
- Drove Sunday Brunch sales up 15% through marketing and coupons
- Conduct daily pre-shifts and weekly managerial meetings to ensure efficiency
Assistant Manager
Granite City
Fargo, ND
06.2016 - 10.2017
- Lead monthly train the trainer workshops to further develop staff
- Developed, managed, and evaluated all FOH employees
- Created employee recognition program for FOH and BOH employees, thus driving them to reach sales goals
- Create all staff schedules weekly while maintaining labor budgets
- Work with lead store marketer at local events to grow business
Multiple Roles
Granite City
Eagan, MN
04.2011 - 06.2016
- Certified trainer for all FOH positions
- Picked amongst other candidates by the General and Assistant Managers to be promoted into the Assistant Manager Program
- Selected out of hundreds of candidates to be a New Store Opener Trainer in Detroit, Michigan
- Selected by Director of Operations for management position in Fargo, North Dakota because of performance during new store open in Detroit, Michigan
Receptionist/Trainer
Schwan’s Company
Bloomington, MN
05.2010 - 01.2011
- Trained new, full-time receptionist on daily procedures including process of daily mail, inventorying, ordering office supplies, and managing 200 plus phone calls daily
- Created receptionist training manual
- Overseeing and booking conference rooms for executive assistants
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu
01.2012
Skills
- Employee Relations
- Personnel Management
- Inventory Control
- Purchasing
- Microsoft Office
- Training
- Salesforce
- Customer Service
- Sales Goals
- Talent Development
- HotSchedules
- CrunchTime
- Aloha Enterprise
- Jobsites
- Sage Surfaces
- PowerBI
- Task prioritization
- Budgeting and forecasting
- Cost control
- Staff training and mentoring
- Customer relations
- Vendor management
- Performance improvements
- Inventory control
Certification
- Alcohol ServSafe
- Food ServSafe
Timeline
Project Administrator
BI Worldwide
01.2022 - Current
Project Manager
IDC Countertops
08.2021 - 01.2022
Project Coordinator - Consulting
Datatrend Technologies, Inc.
11.2020 - 07.2021
Interim General Manager
Granite City
12.2017 - 07.2019
Assistant General Manager
Granite City
10.2017 - 10.2019
Assistant Manager
Granite City
06.2016 - 10.2017
Multiple Roles
Granite City
04.2011 - 06.2016
Receptionist/Trainer
Schwan’s Company
05.2010 - 01.2011
Associate of Arts - Culinary Arts
Le Cordon Bleu