Ashley Sillery
Kimberly,AL
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
UAB Medicine
08.2019 - Current
- Coordinated shipments of patient medication to be delivered promptly for patient appointments.
- Submitted prior authorizations for specialty medications to get patients approved for treatment
- Piloted a new patient enrollment program for patient assistance through Rx Lightning
- Collaborated with multidisciplinary teams across multiple clinics to coordinate comprehensive patient care.
- Monitored patient records for accuracy, ensuring compliance with healthcare regulations.
- Facilitated communication between patients and healthcare providers to address concerns promptly.
- Trained new staff on patient management systems, improving team performance and service delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Pharmacy Technician
Care Direct Pharmacy/TPS Pharmacy
08.2017 - 08.2019
- Trained and mentored new pharmacy technicians on operational procedures and best practices.
- Managed prescription orders using computerized pharmacy systems for accurate record-keeping.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Daycare Teacher
Judy's Child Care
02.2011 - 08.2017
- Developed and implemented age-appropriate lesson plans to promote early childhood education.
- Fostered a safe and nurturing environment, ensuring children's emotional and physical well-being.
- Collaborated with parents to discuss child progress and address developmental concerns.
- Mentored new staff on childcare best practices and classroom management techniques.
- Coordinated daily activities, enhancing children's social skills through interactive play.
- Designed creative educational materials that engaged children in hands-on learning experiences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Education
High School Diploma -
Fultondale High School
Fultondale, AL05-2010
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Insurance verification
- Patient care
Timeline
Patient Care Coordinator
UAB Medicine
08.2019 - Current
Pharmacy Technician
Care Direct Pharmacy/TPS Pharmacy
08.2017 - 08.2019
Daycare Teacher
Judy's Child Care
02.2011 - 08.2017
High School Diploma -
Fultondale High School