Ashley Silva
San Bernardino,CA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Receptionist
Sunrise solor company
Hemet, CA
01.2012 - 01.2013
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Target Customer Service
Target
Riverside, CA
02.2010 - 12.2010
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Processed orders received from customers via telephone or online channels accurately.
Education
High School Diploma -
Rialto High School
Rialto, CASkills
- Clerical Support
- Travel Coordination
- Project Coordination
- File Management
- Administrative Support
- Consultative Sales
- Appointment Scheduling
- Scheduling
- Credit Card Payment Processing
- Positive and Professional
- Client Relations
- High-Energy Attitude
- Sales Closing
- Store Maintenance
- Active Listening
- Researching
- Product Sales
- Retail Sales Customer Service
- Multi-Task Management
- Quality Control
- Customer and client relations
- Professional demeanor
- Office administration
- Telephone skills
- Verbal and written communication
- Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Receptionist
Sunrise solor company
01.2012 - 01.2013
Target Customer Service
Target
02.2010 - 12.2010
High School Diploma -
Rialto High School