CNA Student
Trinity Health Academy
Did a 6 week clinical at San Jacinto Post Acute
Ashley Silva
Menifee,CA
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Texas Roadhouse. Proven ability to enhance guest relations through effective communication and multitasking. Recognized for managing high-pressure situations while maintaining a positive atmosphere, ensuring exceptional customer satisfaction and seamless operations. Adaptable team player committed to excellence in hospitality.
Work History
Host
Texas Roadhouse
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Receptionist
Greenlife Plumbing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Administration of Justice
Riverside City College
Riverside, CADiploma - CNA
Trinity Health Academy
Temecula, CA04.2025
High School Diploma -
Heritage High School
Homeland, CA06.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Guest relations
- Staff coordination
- First aid training
- Customer engagement
- Task prioritization
- Hospitality and accommodation
- Effective multitasking
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Interactive communication skills
- Phone etiquette
- Positive and professional
- Flexible and adaptable
Timeline
CNA Student
Trinity Health Academy
Host
Texas Roadhouse
Receptionist
Greenlife Plumbing
Administration of Justice
Riverside City College
Diploma - CNA
Trinity Health Academy
High School Diploma -
Heritage High School