Ashley Silva
Winter Garden,FL
Summary
Well-rounded professional with a strong background in research and years of experience delivering exceptional customer service. Highly communicative, self-motivated, and customer-focused, with proven interpersonal skills and a commitment to resolving concerns, improving satisfaction, and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Product Research Engineer
ThreatLocker
Maitland, FL
11.2024 - 04.2025
- Conducted in-depth research on companies to determine headquarters, code compilation origins, and founding locations, using credible data sources.
- Analyzed historical cybersecurity threats, including software exploits, system vulnerabilities, and malware/ransomware variants, and synthesized findings into concise, accurate summaries.
- Entered and formatted research data using the Microsoft Office Suite, ensuring accuracy, consistency, and compliance with established data management standards.
- Created ThreatLocker health reports to assess policy compliance, agent status, and endpoint coverage; provided organizations with insights to fix misconfigurations, improve security postures, and align with best practices.
Associate / Plant Expert
Ruby & Rust
Winter Garden, FL
03.2023 - 11.2023
- Handled setup for local city events and promoted them by managing and posting content on the company's social media accounts.
- Performed plant care tasks, including repotting, watering, pruning, and pest/disease management, to ensure optimal plant health and quality.
- Managed plant and product inventory, ensuring accurate stock, labeling, and pricing.
- Provided guidance to customers on plant care, including recommendations on suitable plant choices based on lighting, water schedules, pest management, and overall maintenance.
Customer Service Representative
Lowes Home Improvment
Winter Garden, FL
01.2021 - 03.2022
- Processed refunds, exchanges, and store credits in compliance with established store policies.
- Communicated order status updates to customers, and placed orders through internal sales and management systems.
- Trained new associates on store systems, procedures, and policies to ensure operational consistency and compliance.
Education
High School Diploma -
Ocoee High School
Ocoee, FL05-2021
Skills
- Data analysis
- Cybersecurity assessment
- Microsoft Office
- Data entry
- Social media management
- Customer service
- Visual merchandising
- Plant cultivation
Timeline
Product Research Engineer
ThreatLocker
11.2024 - 04.2025
Associate / Plant Expert
Ruby & Rust
03.2023 - 11.2023
Customer Service Representative
Lowes Home Improvment
01.2021 - 03.2022
High School Diploma -
Ocoee High School
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