ASHLEY SIMEON
Astoria,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Proxy Call Center Agent
Equiniti
Astoria, NY
11.2023 - Current
- Managed customer accounts, including updating account information as needed.
- Processed customer account changes with proprietary software.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed high-volume of inbound and outbound customer calls.
Community Aide
NYCHA (New York City Housing Authority)
NYC, NY
02.2020 - 09.2021
- Assisted in conducting inspections to assess presence of pest and severity levels; Removal of frass, HEPPA vacuuming, and steaming furniture; Removal of droppings and pest carcass, and sanitizing surfaces Performed pest proofing functions such as caulking, installing escutcheon plates, installing door sweeps, and sealing and plugging small holes; Performed routine grounds-keeping functions
- Mowing, edging, watering and trimming grass areas, hedges, trees and shrubs
- Pulling weeds and maintaining flower beds
- Ground preparation and installation of sod
- Apply fertilizers.
Personal Aide
Americare
Brooklyn, NY
05.2019 - 02.2020
- Provided a range of personal care services to patients in their homes
- Basic health care assistance, such as monitoring temperature and heart rate, and everyday tasks, such as bathing and grooming.
Maintenance Worker (Seasonal)
NYC Parks
Brooklyn, NY
10.2018 - 05.2019
- Maintain parks Playground Clean and sanitize restrooms Disposal of waste and garbage in proper receptacles
Material Handler
UPS
Queens, NY
01.2018 - 09.2018
- Offloaded inbound merchandise, verified count and stock number, stacked on pallets, labeled pallets
- Processed documents, and relocated merchandise to proper location
- Read production schedule, work order, shipping order, or requisitions to determine items for distribution.
Security Guard -Unarmed
ISSM Protective Services
Bronx, NY
06.2017 - 01.2018
- Assigned to tour at various sites Following protocol to ensure safety of establishment Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Inventory Supervisor
WIS International
Forest Hills, NY
11.2016 - 06.2017
- Supervised and led a team of 10-20 Inventory counters while traveling to various customer locations.
- Enforced compliance with warehouse safety regulations, protocols for handling hazardous materials, and implemented security procedures.
- Maintained accurate and up-to-date records of all inventory transactions.
- Collaborated with vendors and suppliers to resolve discrepancies or issues with ordering processes.
Security Guard -Unarmed
Securitas Inc.
New York, NY
05.2016 - 11.2016
- Frequent patrolling of multilevel buildings Adequately ensuring post’s guidelines and procedures
- Efficient and effectively responding to safety alerts
- Created and noted all incident reports and forwarded to appropriate personnel
- Ensuring sites safety and using preventative theft regulations
Warehouse Customer Service Rep
Pharamapacks LLC.
Queens, NY
09.2015 - 04.2016
- Answered inbound emails in a time efficient professional manner
- Processed returns and refunds for customers
- Responsible for tracking sales, and creating spreadsheets and sales charts
- Answered multi-line telephones and took accurate messages
- Daily use of Microsoft Office and Outlook for data entry.
Intake Coordinator
CPHL Centers Plan for Healthy Living
Brooklyn, NY
07.2014 - 03.2015
- Greeted and directed visitors to desired location; responded to questions from visitors
- Performed data entry and retrieval; Photocopied, Filed and faxed important office documents Answered multi-line telephone, routed calls, and took accurate messages Scheduled appointments for patients; assisted patients with various paperwork
- Prepared and typed department memos and letters
- Scheduled RN’s for patient assessments.
Admissions Representative
ESM Education Sales Management
Aurora, CO
06.2013 - 11.2013
- Enrolled students into college
- Answered telephones, took messages and relayed information to appropriate personnel
- Build good rapport with students using WITY/Active listening skills
- Accessed student’s personal information through administrative portal to assist with enrollment agreements and applications Use of Outlook’s Webmail and Microsoft Office Initiating enrollment processing for Financial Aid.
USPS Customer Service Rep.
CONVERGYS Corporation
Denver, CO
05.2012 - 04.2013
- Assisted customers with mail issues corrections to filed documentation
- Answered inbound calls and efficiently contained calls while keeping an average handle time
- Assisted with changes of address, hold request, and redeliveries
- Responsible for filing of claims.
Education
Certification - Medical Assisting
New Age Training, Inc.
New York, NY11-2024
High School Diploma -
Colorado’s Finest Alternative High School
Englewood, COSkills
- Skilled in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Access
- Works collaboratively and respectfully with team members to achieve or exceed objectives
- Conscious of personal objectives, actively endeavors to meet or surpass them by utilizing all available resources
- Technical Support
- Training and mentoring
- Call control skills
- Data Entry
- Call handling
- Quality Control
- Account Maintenance
Certification
OSHA 10- General Safety
References
References available upon request.
Timeline
Proxy Call Center Agent
Equiniti
11.2023 - Current
Community Aide
NYCHA (New York City Housing Authority)
02.2020 - 09.2021
Personal Aide
Americare
05.2019 - 02.2020
Maintenance Worker (Seasonal)
NYC Parks
10.2018 - 05.2019
Material Handler
UPS
01.2018 - 09.2018
Security Guard -Unarmed
ISSM Protective Services
06.2017 - 01.2018
Inventory Supervisor
WIS International
11.2016 - 06.2017
Security Guard -Unarmed
Securitas Inc.
05.2016 - 11.2016
Warehouse Customer Service Rep
Pharamapacks LLC.
09.2015 - 04.2016
Intake Coordinator
CPHL Centers Plan for Healthy Living
07.2014 - 03.2015
Admissions Representative
ESM Education Sales Management
06.2013 - 11.2013
USPS Customer Service Rep.
CONVERGYS Corporation
05.2012 - 04.2013
Certification - Medical Assisting
New Age Training, Inc.
High School Diploma -
Colorado’s Finest Alternative High School
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