Ashley Simiele

• Greeted customers in a friendly and professional manner.
• Provided information on product features and benefits to help customers make informed decisions.
• Addressed customer inquiries regarding products, services, and promotions in a timely manner.
• Followed up with customers after purchase to ensure satisfaction with their purchase experience.
• Developed relationships with regular customers by providing exceptional service during each interaction.
• Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
• Performed daily opening and closing duties such as restocking shelves and tidying up the store area.
• Upsold additional products or services when appropriate to increase average transaction amounts.
• Attended weekly team meetings to discuss new product launches, promotional campaigns, and changes in store policies.
• Communicated effectively with management about any issues encountered while helping customers.

• Greeted customers in a friendly and professional manner.
• Maintained cleanliness of the deli area and equipment.
• Prepared all food orders according to customer specifications.
• Rotated product on shelves to ensure freshness.
• Adhered to health and safety standards while preparing food.
• Trained new employees on proper handling of food, safety protocols, and customer service techniques.
• Assisted customers with selecting products from the deli case or menu board.
• Operated cash register accurately and efficiently for customer transactions.
• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
• Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
• Offered suggestions for additional items that would complement customer's order selections.

• Provided customer service support to customers over the telephone.
• Assisted customers with order placement, billing inquiries, and technical support issues.
• Maintained accurate records of customer interactions and transactions.
• Resolved conflicts by actively listening to customers' concerns and providing solutions that met their needs.
• Demonstrated excellent communication skills while handling incoming calls from customers.
• Adhered to all company policies regarding customer service standards and procedures.
• Utilized problem-solving techniques to resolve complex customer service issues in a timely manner.
• Identified opportunities for process improvement within the organization's call center environment

Promoted to Team Leader Feb. 2023

• Conducted regular performance reviews to assess individual team member progress.
• Developed strategies for problem solving and conflict resolution among team members.
• Provided coaching and feedback on employee performance, encouraging professional development.

• Greeted customers and provided excellent customer service.
• Assisted customers in finding items, providing information about products and answering questions.
• Stocked shelves with merchandise and organized displays to promote sales.
• Maintained cleanliness of store by sweeping floors, taking out trash, cleaning restrooms and mopping spills as needed.
• Checked expiration dates on perishable items such as dairy products and produce regularly.
• Adhered to safety regulations when handling hazardous chemicals used in cleaning supplies.
• Organized backroom storage areas neatly so that all items were easy to locate.
• Served as a backup bagger during busy periods by packing groceries into bags quickly yet carefully.
• Prepared special orders for customers who requested specific cuts of meat or other specialty items.
• Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
• Followed company guidelines for cleaning and sanitizing work surfaces and equipment.

• Assisted clients with daily activities such as bathing, dressing, and grooming.
• Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
• Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
• Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
• Provided emotional support to clients by listening to their concerns and providing comfort.
• Followed safe lifting and transferring techniques to transport residents.
• Prepared meals according to dietary specifications and assisted with feeding when necessary.
• Maintained detailed records of services performed on clients.