Ashley Simpkins-Level
Bend,OR
Summary
Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with other medical facilities in Central Oregon to obtain better patient care. Trained in Epic with excellent Navigation skills. Reevaluating work flows to be as efficient as possible to allow for the absolute best patient care.
Overview
4
4
years of professional experience
Work History
Procedure Scheduler/ PSR
Summit Medical Group
Bend, OR
04.2021 - Current
- Answering telephone calls to offer office information, answer questions and direct calls to staff both clinical and non-clinical phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone, email and fax.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Evaluating work flows to keep up efficiency
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with SCMC and Bend Surgery Center to set up Colonoscopy/Endoscopies for specifically Dr. Weed.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Checked patients in and out and collected payments.
- Answered phone calls and messages for Dr. Weed when he is on call to allow for proper follow up.
- Arranging patient imaging and fast tracking authorizations for patients that will need oncology, imaging and so on. Dr. Weed and I do this to assure patient is past off to the next provider smoothly.
- Currently doing three day look ahead on clinic days to assure we are scheduling patients accordingly. Time is valuable and I intend to help as many people as I can.
Reservations Agent
Sapphire
Bend, OR
09.2018 - 03.2020
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized data entry program
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
Muse
Oregon Lottery
Bend, OR
10.2016 - 08.2018
- Reset and refilled slot machines with tickets and money.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Collected fees for services and games, managing upwards to 90,000 in cash daily maintaining compliance with State of Oregon gambling laws.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Cashed out jackpots of up to $ 1,500 and processed proper tax forms to uphold legal requirements.
- Responsible for funds at all 4 locations around Central Oregon.
Education
No Degree - Communications
Clackamas Community College
Oregon City, OR2025
Skills
- Insurance Authorizations
- Health Insurance Verification
- CPT Coding
- Transcribe referrals into Epic
- NON-Certified Medical Administrative duties given by MD's as well as clinical staff
- Scheduling Emergency procedures
- Office Coordination between multiple facilities
- Patient History Collection
- Referral Tracking
- Advising Patents
Timeline
Procedure Scheduler/ PSR
Summit Medical Group
04.2021 - Current
Reservations Agent
Sapphire
09.2018 - 03.2020
Muse
Oregon Lottery
10.2016 - 08.2018
No Degree - Communications
Clackamas Community College
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