Ashley Singleton
Elizabethton ,TN
Summary
Innovative professional skilled in creating and implementing marketing strategies, executing budgeting plans and utilizing market research to identify customer needs. Demonstrated ability in increasing brand visibility. Possesses excellent communication and customer service skills. Willingness and drive to learn.
Overview
5
5
years of professional experience
Work History
Marketing Director
Traack Air
06.2023 - Current
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created content and promotional materials to drive engagement and conversions.
- Executed events and marketing programs to increase qualified leads.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Qualified all leads coming in.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Responded to customer calls and emails to answer questions about products and services.
- Schedule building
- Create and run promotions, including creating all flyers for promotions.
- Manage all stock and inventory.
- Engaged with customers to build loyalty.
Manager/ Social Media Manager
Wilderness Run Alpine Coaster
06.2020 - 06.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Designed and implemented social media strategies to align with business goals.
- Managed a team of 50+ employees
- Created company logo
- Designed stickers, flyers and merchandise for the company as well as done all photography needs for advertising.
- Nightly auditing, tracked monthly volume reports, and inventory.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Ran additional weekly trainings for employees
Customer Service Representative
Blue Green Vacations
08.2018 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Worked closely with activities department
- Developed and implemented themes and activities for families.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Coordinated with other entertainment venues to create joint promotional events.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Education
Bachelor of Science - ADVERTISING
Appalachian State University
Boone, NC05.2023
Skills
- Leadership
- Management
- Social Media Management
- Photography
- Marketing
- Adobe
- Copywriting
- Campaign Planning
- Time Management
- Communications Management
- Product Promotion
- Microsoft
Timeline
Marketing Director
Traack Air
06.2023 - Current
Manager/ Social Media Manager
Wilderness Run Alpine Coaster
06.2020 - 06.2023
Customer Service Representative
Blue Green Vacations
08.2018 - 06.2020
Bachelor of Science - ADVERTISING
Appalachian State University