Ashley Sitton, M.H.A, B.H.A
Irondale,MO
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
7
7
years of professional experience
Work History
Owner
Ignite School of Dance
05.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Developed an efficient registration process for new students by implementing user-friendly software systems that expedited enrollment procedures.
- Maintained a clean, safe environment for students by enforcing strict safety guidelines during classes and regular maintenance of facilities.
- Optimized studio space utilization by rearranging layouts and introducing multipurpose areas adaptable to different teaching styles or event requirements.
- Ensured legal compliance with business regulations pertaining to safety codes or labor laws through diligent record-keeping practices.
- Organized successful recitals showcasing students'' progress, promoting the studio''s reputation as a provider of top-notch dance education.
Executive Director
A.B.S Solutions
01.2024 - Current
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the multi-million dollar organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect the organization from legal liabilities and penalties.
- Managed payroll processing to ensure accurate compensation for all employees on time.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Oversaw recruitment, hiring, and onboarding processes for all fitness staff within the region.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Office Manager
BJH-Oasis
12.2021 - 03.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Developed standard operating procedures for all administrative employees
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Updated reports, managed accounts, and generated reports for company database
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Managed office operations while scheduling appointments for department managers
- Prepared meeting rooms and materials and recorded important information
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Maintained computer and physical filing systems
- Implemented project management techniques to overcome obstacles and increase team productivity
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Compared vendor prices and negotiated for optimal savings
Lead Administrative Assistant
Southeast Missouri Mental Health Center
09.2019 - 12.2021
- Patient Care (bathe, feed, promote recreational activities, helped with assigned jobs)
- Maintain all nursing positions for the hospital
- Participated on the infection control team
- Tracked all Flu and Covid-19 vaccines and infections.
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity
- Maintained company handbook to outline policies and provide insights to company mission and values
- Managed relational database to store information for reference, reporting and analysis
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Scheduled office meetings and client appointments for staff teams
- Edited documents to improve accuracy of language, flow and readability
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Handled recruitment for the nursing department
- This included nurses, nurse supervisors, PTs, and administrative assistants
- Optimized scheduling processes by anticipating staffing needs according to workload fluctuations.
Assistant Manager
Huddle House
02.2018 - 10.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Investigated market to identify seasonal trends and forecast consumer needs
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses
- Rotated merchandise and displays to feature new products and promotions
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Managed payroll of all employees
Education
Master of Science - Healthcare Administration/Management
St. Louis College of Health Careers
St. Louis, MO12.2023
Bachelor of Science - Healthcare Administration/Management
Maryville University
St. Louis, MO05.2021
Associate of Arts - Social Work
Mineral Area College
Park Hills, MO05.2019
Skills
- Customer relations
- Small and large business operations
- Verbal and written communication
- Strategic planning
- Project management
- Data entry
Timeline
Owner
Ignite School of Dance
05.2024 - Current
Executive Director
A.B.S Solutions
01.2024 - Current
Office Manager
BJH-Oasis
12.2021 - 03.2024
Lead Administrative Assistant
Southeast Missouri Mental Health Center
09.2019 - 12.2021
Assistant Manager
Huddle House
02.2018 - 10.2019
Master of Science - Healthcare Administration/Management
St. Louis College of Health Careers
Bachelor of Science - Healthcare Administration/Management
Maryville University
Associate of Arts - Social Work
Mineral Area College
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