Ashley Skidmore
Titusville,FL
Summary
Adept at fostering team collaboration and enhancing customer engagement, I excelled at Sonny's BBQ by implementing safe food handling and driving sales growth through effective promotion of new menu items. My leadership in training staff and managing inventory showcases a blend of hard and soft skills, contributing to improved service quality and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Food Preparation Worker, Hostess, Take Out Server
Sonny's BBQ
12.2017 - 01.2020
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in ade to save time on food preparation.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Guaranteed customer satisfaction by quickly delivering orders.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
- Assisted in setting up and breaking down kitchen stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
Server + Administrator
Carrabba's Restaurant
05.2006 - 10.2013
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed scheduling efficiently, ensuring adequate
Education
High School Diploma -
Hollywood Hills
Hollywood, Fl05-2006
Skills
- Customer service
- Safe food handling
- Team collaboration
- Food presentation
- Prep station maintenance
- Time management
- Inventory management
- Team leadership
- Problem-solving
- Customer engagement
Timeline
Food Preparation Worker, Hostess, Take Out Server
Sonny's BBQ
12.2017 - 01.2020
Server + Administrator
Carrabba's Restaurant
05.2006 - 10.2013
High School Diploma -
Hollywood Hills
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