Ashley Slocumb
Macon,GA
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. My dedication to providing exceptional client experiences and the ability to cultivate strong partnership contributed to the overall success of the organization.
Overview
14
14
years of professional experience
Work History
Account Manager
Colonial Life
03.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed over 5 diverse portfolios of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Representative
Statefarm Insurance
01.2015 - 03.2020
- Experienced in a proven track record in providing exceptional customer service and building lasting client relationships within the insurance industry.
- Proficient in Statefarm policies, procedures, and products, adept at assessing client need, and recommending tailored insurance solutions.
- Organizational abilities, with a commitment to achieving sales targets and promoting brand loyalty.
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Expanded customer base by conducting market research and identifying potential leads.
Client Relations Manager (Remote)
Novo Health Services
06.2012 - 01.2015
- Excelled in building and nurturing long-lasting relationships with clients.
- Oversee client accounts, addressing their needs, and ensuring their satisfaction with our services.
- I effectively communicated with clients to understand their goals and collaborated with internal teams to deliver solutions that exceeded their expectations.
- Through proactive communication and strategic problem- solving, I played pivotal role in retaining and expanding client account, driving business growth for Novo Health.
- Provided ongoing training and development opportunities for team members, fostering culture of continuous growth and improvement.
Customer Service Representative
GEICO
02.2010 - 06.2012
- Provide exceptional customer service to clients inquiring about insurance policies, processing policy changes, and resolving customer inquiries and concerns efficiently.
- Handle high volume of inbound calls and emails, accurately documenting each interaction in company's system.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Recommend appropriate insurance products based on customer's needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Westside High School
Macon, GA05.2009
Skills
- Report Writing
- Customer Training
- Account Servicing
- Schedule Management
- Leadership
- Multitasking
- Conflict resolution
- KPI Metrics
- Microsoft word, excel, spreadsheet, powerpoint
- Team building
- Event Planning
Timeline
Account Manager
Colonial Life
03.2020 - Current
Account Representative
Statefarm Insurance
01.2015 - 03.2020
Client Relations Manager (Remote)
Novo Health Services
06.2012 - 01.2015
Customer Service Representative
GEICO
02.2010 - 06.2012
High School Diploma -
Westside High School