Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Smack

Baltimore,MD

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

13
13
years of professional experience

Work History

Call Center Representative

GBMC HealthCare
04.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Administrative Assistant

Robert Half Staffing Agency
04.2022 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Picker Packer

Macy's Logistics
11.2019 - 06.2022
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.

Call Center Representative

Medical Diagnostic Laboratories
08.2012 - 04.2014
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.

Education

High School Diploma -

Salem High School
Salem, NJ

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Communicating with clients

Timeline

Call Center Representative

GBMC HealthCare
04.2024 - Current

Administrative Assistant

Robert Half Staffing Agency
04.2022 - 09.2023

Picker Packer

Macy's Logistics
11.2019 - 06.2022

Call Center Representative

Medical Diagnostic Laboratories
08.2012 - 04.2014

High School Diploma -

Salem High School

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Ashley Smack