Ashley Small
Weatherford,TX
Summary
Detail-oriented professional and industry-savvy professional with demonstrated history of developing positive working relationships with clients. Highly skilled in contract negotiation. Adept at identifying booking opportunities compatible with client career goals and industry niche.
Overview
15
15
years of professional experience
Work History
Booking Agent
The Ross Agency
Fort Worth, TX
02.2019 - Current
- Organized travel arrangements for clients including flights, hotels, car rentals.
- Performed administrative tasks such as filing paperwork and updating databases.
- Worked closely with clients to develop detailed specifications for events that meet their needs and budget requirements.
- Coordinated all aspects of event planning from initial concept through post-event follow-up.
- Negotiated contract terms to maintain favorable working conditions and compensation for clients and talent.
- Managed book of clients with new projects, account records and client details.
- Identified leads on new clients by collaborating with talent scouts and contacting about potential representation.
- Provided clients with assistance in preparing required travel documents and forms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Established career goals and success strategies with clients.
- Negotiated between talent and various agencies for contractual arrangements.
Executive Assistant
Twilight Services
Granbury, TX
01.2012 - 12.2018
- Answered telephone calls from customers or clients providing assistance where necessary.
- Conducted research on various topics as requested by executives or senior management personnel.
- Maintained confidential records and files related to executive operations.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Facilitated communication between different departments within organization.
- Greeted visitors warmly upon arrival at the office premises.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Developed effective filing systems for easy retrieval of information when needed.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Monitored incoming emails and responded accordingly in a timely manner.
- Managed daily invoices, reports and proposals.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Followed proper accounting and bookkeeping procedures to support audits.
- Prepared invoices and drafted memos for executives.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Restaurant Manager
Cotton Patch Cafe
Granbury, TX
01.2010 - 01.2012
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted with kitchen preparation during peak times as needed.
- Resolved conflicts among employees in an effective manner.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) -
University of North Texas
Denton, TXSkills
- Talent scouting
- Interpersonal awareness
- File Organization
- Administrative tasks
- Customer Service
- Schedule Creation
- Schedule Management
- Calendar Management
Timeline
Booking Agent
The Ross Agency
02.2019 - Current
Executive Assistant
Twilight Services
01.2012 - 12.2018
Restaurant Manager
Cotton Patch Cafe
01.2010 - 01.2012
Some College (No Degree) -
University of North Texas
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