Ashley Smalls
Rincon,GA
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities and experience in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented, excelling in time management and problem-solving skills. Reliable and adaptable with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction, drawing on a strong background in customer relations and communication.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Delivery Driver
DoorDash
8 2019 - Current
- Use the DoorDash app to accept incoming orders, deciding which requests to take based on distance, payout, and personal scheduling.
- Ensure all items listed on the order are picked up from the merchant, verifying accuracy to avoid customer complaints or missing items.
- Interact politely with restaurant staff and merchants to pick up orders, addressing any discrepancies or special instructions.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Always maintain professionalism with both merchants and customers, representing the DoorDash brand positively.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicate with customers proactively in case of delays or issues for transparency and service recovery.
- Drop off items at the correct address, following specific delivery instructions given by customers (e.g., leave at door, hand to customer).
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
DoorDash
8 2019 - Current
- Ensure all items listed on the order are picked up from the merchant, verifying accuracy to avoid customer complaints or missing items.
- Interact politely with restaurant staff and merchants to pick up orders, addressing any discrepancies or special instructions.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Always maintain professionalism with both merchants and customers, representing the Door Dash brand positively.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicate with customers proactively in case of delays or issues for transparency and service recovery.
- Drop off items at the correct address, following specific delivery instructions given by customers (e.g., leave at door, hand to customer).
- Managed customer inquiries and complaints in polite and professional manner.
Converting Operator
Orafol Americas
01.2021 - 05.2022
- Work within the Business Express Software (BE) to identify converting jobs and follow the booking process.
- Maintain production records and appropriate documentation.
- Convert various series with little supervision.
- Operate the main control panel to produce the desired outcome of the finished product.
- Operate basic settings and controls of the control panel.
- Operate, walk, printer; input data.
- Verify and adjust back print as needed, adjusting printers and replacing ink cartridge.
- Inspect and identify machine deficiencies.
- Maintained accurate production records, contributing to effective inventory management and scheduling decisions.
- Optimized workflow by organizing workspace and ensuring availability of required materials.
Phlebotomy Student/ Intern
Hawks Troops Medical Clinic
10.2016 - 12.2016
- Maintained a professional and respectful care to both the patients and the healthcare program.
- Fulfilled proper venipuncture procedure, including patient identification, site selection, preparation, proper order of draw, specimen labeling, and specimen processing.
- Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
- Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
- Processed specimens for both testing and shipment.
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
- Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.
Production/Prep/Trainer/Cashier
Panera Bread
01.2014 - 01.2015
- Greeting and serving of guests.
- Cash handling and POS procedures.
- Resolve guest complaints in a courteous manner and work side by side with staff to train and model appropriate service standards.
- Training: Coached employees, documented training records, analyzed quality issues, identified training needs, and utilized available resources to ensure specific training requirements were met.
- Reported to management.
- Safety/Risk Management: Conducted routine inspections for equipment and products, maintained food quality and kitchen standards per regulations, and gained knowledge of emergency procedures.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Front Desk Associate
YMCA of the Coastal GA
03.2013 - 06.2014
- Accurately process all desk transactions relating to membership, class registrations, transfers, financial statements, etc.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Accountable for all credit card transactions and money received on individual end-of-shift; accurately maintain cash drawer.
- Answer telephone promptly and courteously.
- Transfer calls and/or take messages as needed.
- Promptly respond to and/or distribute General Delivery Mailbox messages.
- Answer questions and/or direct callers to respective staff.
- Personally, deliver urgent messages.
- Maintain confidentiality of member/staff information.
- Accurately enter member information.
- Log in Lost & Found items, place them in a safe, and notify individuals of found items.
- Explain membership options of both organizations in a neutral manner.
- Provide information as needed regarding the services, programs, and policies of the YMCA and YWCA.
- When necessary, refer members, guests, and visitors to the respective staff.
- Thorough knowledge of program catalogs and flyers of both organizations.
- Be proactive in maintaining an individual knowledge base regarding policies, procedures, and events.
- Assist in training new Front Desk staff.
- Sign for packages from delivery services; notify staff of same.
- Maintain communication link via radio with maintenance staff.
- Maintain supply of handouts.
- Make copies as necessary.
- Arrange for personal tours, alternating between organizations, unless the situation indicates otherwise.
Sales Person
Waffle House
09.2012 - 11.2012
- Greeted each customer in the restaurant with friendly eye contact, took orders, electronically processed payments, handled payments, and thanked customers.
- Answered telephone calls and responded to inquiries.
- Performed cashier, serving, cleaning, and stocking duties in establishment.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Late Night Food Cart
Sodexho
08.2011 - 03.2012
- Greeted customers and provided excellent customer service.
- Correctly received orders, processed payments, and responded appropriately to guest concerns.
- Pleasantly and courteously interacted with customers.
- Consistently provided friendly guest service and heartfelt hospitality.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
Courtesy Clerk/Cashier
Kroger
05.2008 - 10.2010
- Greeted all customers.
- Served shoppers in a prompt, courteous, and friendly manner.
- Processed credit cards, checks, gift cards, and coupons.
- Conducted price checks for cashiers and service clerks.
- Executed cash transactions quickly and accurately.
- Collected empty carts and returned to the store.
- Unloaded customer bags into cars.
- Checked out customers and bagged items quickly.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
Education
Associates in Phlebotomy -
Savannah Technical College
Savannah, GA 08.2015 - 05.2016
High school diploma - undefined
Windsor Forest High School
Savannah, GA 08.2006 - 05.2010
Skills
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Converting Operator
Orafol Americas
01.2021 - 05.2022
Phlebotomy Student/ Intern
Hawks Troops Medical Clinic
10.2016 - 12.2016
Associates in Phlebotomy -
Savannah Technical College
08.2015 - 05.2016
Production/Prep/Trainer/Cashier
Panera Bread
01.2014 - 01.2015
Front Desk Associate
YMCA of the Coastal GA
03.2013 - 06.2014
Sales Person
Waffle House
09.2012 - 11.2012
Late Night Food Cart
Sodexho
08.2011 - 03.2012
Courtesy Clerk/Cashier
Kroger
05.2008 - 10.2010
High school diploma - undefined
Windsor Forest High School
08.2006 - 05.2010
Delivery Driver
DoorDash
8 2019 - Current
Delivery Driver
DoorDash
8 2019 - Current