Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Smith

Willowick ,OH

Summary

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

Overview

12
12
years of professional experience

Work History

Process Assistant

Amazon
Euclid, OH
09.2020 - Current
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Reduced injuries among personnel with development and implementation of robust safety programs and policies.
  • Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Evaluated stowers performance by analyzing and interpreting data and metrics.
  • Led employee relations through effective communication, coaching, training and development.
  • Evaluated employee performance on daily basis and coached and trained over 100 team members, increasing quality of work and employee motivation.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Process

Guide, Amazon
Euclid, OH
01.2020 - 09.2020
  • Led employee relations through effective communication, coaching, training and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Implemented RSR new processes to streamline workflow within team, averaging 12 hours of additional productivity per day.

Learning Ambassador

Amazon
Euclid, OH
09.2019 - 08.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Conducted safety audits and investigated quality issues.
  • Provided assistance in managing health and safety guidelines.
  • Conducted site tours for new hires.
  • Provided instructions to stowers to know what to do and where to go during fire drills and emergency evacuations.
  • Developed individualized plans to help stowers reach goals within predetermined timelines.

Server/Hostess/Busser/Trainer/ cashier

Nicks Family Restaurant
Eastlake, OH
06.2015 - 09.2019


  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Responsible for side work to be completed before end of shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed food resources, memorized orders and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Make up artist

Estee Lauder, Dillard's, Inc
Mentor, OH
03.2013 - 06.2015
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Professionally applied makeup to 40 clients per month for outings, proms, weddings, funerals and other special occasions and events.
  • Performed full makeup applications to 10 clients per week.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Maintained daily sales goals per shift.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Consistently received positive performance reviews from guests.
  • Sanitized and organized station and tools.
  • Kept detailed records of customer information and services provided to increase return customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Service Team Member

Chick-fil-A
Willoughby, OH
08.2010 - 05.2012
  • Responsible for getting all task done at a fast pace and in a timely manner.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Encouraged service members to provide meaningful service to customers and successfully complete shifts.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front counter and drive thru to fulfill customer orders by being quick and efficient.
  • Delivered above-and-beyond service to customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.

Education

North High School

Skills

  • Health and Safety Regulations
  • Customer Service
  • Problem solving
  • Trainer
  • Communications Strategies
  • Quality Standards
  • Information Confidentiality
  • Staff Management
  • Managing Employee Relations
  • Employee Coaching and Motivation
  • Leadership Techniques
  • Constructive Feedback

Timeline

Process Assistant

Amazon
09.2020 - Current

Process

Guide, Amazon
01.2020 - 09.2020

Learning Ambassador

Amazon
09.2019 - 08.2020

Server/Hostess/Busser/Trainer/ cashier

Nicks Family Restaurant
06.2015 - 09.2019

Make up artist

Estee Lauder, Dillard's, Inc
03.2013 - 06.2015

Service Team Member

Chick-fil-A
08.2010 - 05.2012

North High School

Similar Profiles

CREATE PROFILE
Ashley Smith