Ashley Smith
Waldwick,NJ
Summary
Hard-Working and Dedicated Lead Cashier who has spent extended periods of time as part of the Management team. Train and coach associates and always focus on creating a friendly and efficient workplace. Experienced in not only handling money but in fulfilling deposits.
Overview
2
2
years of professional experience
Work History
Lead Cashier
Bath & Body Works
11.2021 - Current
- Processed payments effectively and accurately handled cash, credit, and debit transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Alleviated customer service needs with policy-appropriate solutions.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Maintained stock to meet expected customer demand.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Managed staffing levels to provide optimal support for cash register operations.
- Acted as temporary Manager during Holidays, peak sales times, as well as during Manager staffing shortages.
- Responsible for Opening and Closing store, Shipment, counting registers, Mid-Day and End of Day deposits.
- Consistently finished in top three in overall sales.
Baker
Publix
01.2021 - 08.2021
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new employees on bakery methods and procedures.
- Determined baking times for various items.
- Opened and Closed bakery by myself.
Education
No Degree - Film
Full Sail University
Winter Park, FLHigh School Diploma -
Westwood Jr. Sr. High School
Washington Township, NJ06.2013
Skills
- Deposit Preparation
- Issue Resolution
- Adaptable to Changing Demands
- Team Leadership
- Order and Refund Processing
- Engaging with Diverse Customers
- POS System Operations
- Cash Register Operation
- Policy and Procedure Adherence
- Merchandising Design
- Opening and closing procedures
Timeline
Lead Cashier
Bath & Body Works
11.2021 - Current
Baker
Publix
01.2021 - 08.2021
No Degree - Film
Full Sail University
High School Diploma -
Westwood Jr. Sr. High School