Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY SMITH

CLEVELAND,OH

Summary

Driven Room Inspector with 4 years' expertise in managing housekeeping staff to deliver clean, neat and stocked guest rooms. Detail-oriented while performing guest room inspections, recording discrepancies and notifying management of concerns. Focused on increasing customer satisfaction by training staff on housekeeping techniques and how to fulfill guests' requests.

Overview

4
4
years of professional experience

Work History

Room Inspector

Hilton Cleveland Downtown
  • Collaborated with various team members to meet guests' requests.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained housekeeping staff on cleaning protocols.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.

Room Attendant

Hilton Cleveland Downtown
08.2019 - 02.2023
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.

Education

Business Management

Bryant And Stratton College
Cleveland, OH

Skills

  • Hotel and Hospitality Knowledge
  • Managing Cleanliness Standards
  • Room Turnover
  • Interdepartmental Collaboration
  • Guest Satisfaction
  • Special Requests
  • Safety Policies and Procedures
  • Inspecting Rooms
  • Sanitation Regulations
  • Communications Strategies
  • Mentoring
  • Staff Training
  • Resolve Complaints
  • Damage and Theft Reporting

Timeline

Room Attendant

Hilton Cleveland Downtown
08.2019 - 02.2023

Room Inspector

Hilton Cleveland Downtown

Business Management

Bryant And Stratton College
ASHLEY SMITH