Eaglesoft
Ashley Smith
Ludowici,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Data and Research Assistant
Educa Consulting
07.2023 - Current
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Collected research data through experimentation and surveys.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Patient Service Representative
Heartland Dental
02.2022 - 07.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used Dentrix to schedule appointments.
- Provided excellent customer service to patients and medical staff.
- Using dual monitors monitors to complete daily tasks.
- Managed over 60 customer calls per day average.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Patient Services Coordinator
Spring Lake Dental Group
08.2020 - 12.2021
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Used Eaglesoft to maintain electronic patient files, successfully maintaining over 300+ patient files.
- Verified patient's insurance eligibility and benefits coverage.
Sales Representative
Champs Sports
12.2018 - 12.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Assembled promotional displays to increase brand awareness and attract customers.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Maintained inventory count, tracked usage, and documented variances.
Cargo Specialist
United States Army
09.2017 - 05.2018
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Implemented and maintained security protocols to safeguard cargo shipments.
Sandwich Artist
Subway
06.2016 - 08.2017
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Manchester, NHCurrent
High School Diploma -
Westover High School
Fayetteville, NC06-2017
Skills
- Planning and Coordination
- Multitasking Abilities
- MS Office
- Active Listening
- Inbound and outbound calling
- Quality assurance
- Chat Specialist
- Creative Solutions
Software
Dentrix
Timeline
Data and Research Assistant
Educa Consulting
07.2023 - Current
Patient Service Representative
Heartland Dental
02.2022 - 07.2023
Patient Services Coordinator
Spring Lake Dental Group
08.2020 - 12.2021
Sales Representative
Champs Sports
12.2018 - 12.2019
Cargo Specialist
United States Army
09.2017 - 05.2018
Sandwich Artist
Subway
06.2016 - 08.2017
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
High School Diploma -
Westover High School
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