Ashley Smith
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Cottonwood Financial
Fort Worth, TX
08.2020 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Assistant Store Manager
Cash America
Fort Worth, TX
10.2018 - 06.2020
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Assistant Store Manager
Cit. Trends
Fort Worth, TX
09.2016 - 09.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Assistant Store Manager
Christal's
Fort Worth, TX
03.2014 - 09.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
Evening Receptionist
Garden Terrace Assisted Living Home
Fort Worth, TX
01.2002 - 11.2008
- Greeted guests and provided assistance in a professional manner.
- Answered incoming calls, took messages and transferred calls to appropriate staff members.
- Assisted with check-in and check-out of guests.
- Maintained the cleanliness and orderliness of the front desk area and lobby areas.
- Performed basic office tasks such as filing documents, copying, faxing.
Education
High School Diploma -
Crowley High School
Crowley, TX05-2005
Skills
- Store Merchandising
- Loss Prevention
- Revenue Generation
- Supply Ordering
- Shift Scheduling
- Store operations oversight
- Retail Inventory Management
- Customer Service Management
- Employee Training
- POS Systems
- Cash Management
- Product Merchandising
- Problem-Solving
- Policies and Procedures
- Multitasking and Organization
- Bank and Safe Deposits
- Flexible Schedule
- Team Leadership
- Team motivation
- Customer Service
- Store opening and closing procedures
- Strategic thinker
- Staff Supervision
- Accurate Cash Handling
- Reliable
- Relationship building and management
- Friendly and Positive
- MS Office proficient
- File Management
- Administrative Support
- Technical Support
- Clerical Support
- Office Management
- Data Entry
- Office equipment operations
- Professional and polished presentation
- Multi-line telephone skills
- Certified Microsoft Office Specialist
Certification
- Medical Office Specialist
Timeline
Store Manager
Cottonwood Financial
08.2020 - Current
Assistant Store Manager
Cash America
10.2018 - 06.2020
Assistant Store Manager
Cit. Trends
09.2016 - 09.2018
Assistant Store Manager
Christal's
03.2014 - 09.2016
Evening Receptionist
Garden Terrace Assisted Living Home
01.2002 - 11.2008
High School Diploma -
Crowley High School