Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Ashley Smith

St Peters,MO

Summary

My name is Ashley Smith, I have a versatile background with over 15 years of customer service experience. 5 years of leadership experience and 5 years of PC support. I'm looking to obtain a position with a reputable company whereas I can utilize my exceptional skills and bring growth to the organization. My Passion is driving performance improvement to my team and the overall metrics to the company to improve success. I also love managing and organizing teams for trainings or seminars. I believe in team building and providing a free and open cultural environment to the workplace. I am goal oriented and put 100% dedication into my work. I am very excited about the prospect of working in your organization and looking forward to becoming an asset to your team. Please know that I appreciate your time and consideration.

Overview

9
9
years of professional experience

Work History

Chargeback Financial Analyst (Interim)

Best Buy Corporation
03.2023 - Current
  • Assess financial recovery opportunity for disputed cases with medium & high complexity
  • Monitor and resolve aging disputes and chargebacks to ensure timely resolution of cases
  • Facilitate and drive cross-functional interactions with internal and external business partners to obtain pertinent information for chargeback representation
  • Hold credit card issuers accountable to industry rules and regulations, willingness to escalate/pushback to get the best outcome for the company.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Implemented effective internal controls to mitigate risks associated with financial misstatements or fraud incidents.

Warranty Analyst

Best Buy corp.
10.2020 - 03.2023
  • Dispatch internal and external servicers for installations and service repairs
  • Fulfilling warranty contracts by evaluating the issue and determining if it qualifies for exchange under the OEM manufacture warranty's policy or extended plan
  • Resolving executive resolution exchange cases with best Buy business account orders and timely follow up escalations
  • Dispatching documented cases to manufacturers to obtain RMA's
  • Troubleshoot and identify root issues with client's devices and perform updates, upgrades or repairs to resolve the issue
  • Perform training to new hires within the geek squad technical space
  • Assist managers with program analysis to evaluate and review new programs within the BBCC workspace for efficiency before release.
  • Managed relationships with key stakeholders such as dealerships, customers, vendors, and manufacturers during the warranty process.
  • Audited completed warranty claims to ensure accuracy, compliance, and proper documentation.

Geek Squad Supervisor

Best Buy
02.2018 - 10.2020
  • Communicate one on one quarter reviews and day to day coaching to a team of geek squad agents to help achieve company strategy, local business plans and execute SOP.
  • Manages daily operations of the precinct including, scheduling, merchandising standards, supply orders, inventory integrity, security, and protection of client assets.
  • Phone and in-person contact with clients to troubleshoot and reveal diagnostic discoveries and make recommendations for repair regarding troubleshooting and diagnostics.
  • Review monthly KPIs for performance, coaching opportunities and recognition
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • meetings
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Back Office Leader

Best Buy
09.2016 - 11.2018
  • Full cycle recruitment
  • Identifying hiring needs and posting requisitions, developing a recruitment plan, performing first interviews, and obtain all the necessary paperwork for new hires.
  • Maintaining expense control, hardware functionality, time sheet management, and record retention policy for recruiting files, medical files, billing invoices etc
  • Direct accurate reconciliation of all daily cash management processes, including deposits and till balancing
  • Importing all financial reporting into system and researching for discrepancies
  • Handing all supply orders for the store and maintaining purchase orders and stores misc budget
  • Resolving escalated support request for kenexa hiring portal
  • Providing training and coaching to team members to achieve daily goals, minimize shrink and to maintain a positive atmosphere while driving performance
  • Participate in meetings and projects addressing outstanding issues.

Order support specialist

Store Supply warehouse
01.2015 - 09.2016
  • Providing customers with BOL’s, handling reships, carrier requests, credits and password resets
  • Resolved billing inquiries, disputes, payments, change of service requests, and general technical inquiries.
  • Editing catalog and website prices for pricing updates in portal database and on excel spreadsheets.
  • Training new hires on company programs and ensuring exceptional customer service to clients.
  • Sending and receiving faxes, mailing invoices, and store samples
  • Help client’s design their business with store fixtures, bags, tagging, custom boxing and stickers
  • Delivered outstanding service by promptly addressing customer concerns via phone calls or emails throughout their entire purchasing journey.
  • Improved order accuracy with meticulous attention to detail when reviewing and entering data into the system.

Education

AAS Biology In Progress -

St.Charles Community College
04.2024

HS DIPLOMA -

Mccluer North High
01.2008

Skills

  • Human Resources
  • Training & Development
  • PC Troubleshooting & repair
  • Building Great Relationships
  • Sales Leadership
  • Performance improvement
  • Partnership Development
  • Detail-Oriented
  • Proficient in Microsoft Suite
  • Financial Reporting
  • Communication
  • Microsoft Excel
  • Research and Data Analysis
  • Excellent attention to detail
  • Research abilities
  • Project Management
  • Problem-Solving
  • Data Entry
  • Leadership communications

Personal Information

Title: Analyst

References

  • Rob Hixson, (757) 810-2230, Rob.Hixson@bestbuy.com
  • Chelsea Renfert, (847) 406-9589, crenfert87@gmail.com
  • Elizabeth Sears, (317) 730-7256, searsmewo@yahoo.com

Timeline

Chargeback Financial Analyst (Interim)

Best Buy Corporation
03.2023 - Current

Warranty Analyst

Best Buy corp.
10.2020 - 03.2023

Geek Squad Supervisor

Best Buy
02.2018 - 10.2020

Back Office Leader

Best Buy
09.2016 - 11.2018

Order support specialist

Store Supply warehouse
01.2015 - 09.2016

AAS Biology In Progress -

St.Charles Community College

HS DIPLOMA -

Mccluer North High

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Ashley Smith