ASHLEY SMITH
Baton Rouge,LA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
The Smile Spa
Baton Rouge, LA
03.2024 - Current
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
- Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
- Maintained up-to-date knowledge of industry trends in order to provide customers with the best possible coverage options.
- Validated insurance and advised patients of benefits and coverage.
- Informed patients of claims status after filing insurance claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Medical Billing
CONVERGENT SOLUTIONS
01.2023 - 02.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Skillfully applied knowledge of Medicaid and Medicare guidelines when processing claims
- Accurately entered patient data into medical billing software
- Developed strong working relationships with insurance companies to ensure timely payments
- Successfully resolved discrepancies between patient bills and insurance coverage amounts
- Comprehensively reviewed medical coding for accuracy prior to submission of claim forms
- Professionally handled confidential patient information according to HIPAA standards
- Timely followed up on denied claims by appealing directly with the insurance company.
Customer Service Representative
FOCUS FOODS
07.2021 - 06.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
Medical Assistant
JUBAN URGENT CARE
11.2020 - 07.2021
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
Crew Member/Shift Leader
Jabby's
07.2018 - 07.2019
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Showed proficiency in maintaining a clean work environment by following safety procedures and adhering to sanitation regulations
- Utilized excellent interpersonal communication skills to effectively motivate staff, handle customer complaints, and build relationships with vendors
- Displayed capability for handling all administrative duties related to shift operations such as payroll processing, cash management, and daily reports
- Highly skilled at analyzing data to make decisions on staffing levels, product pricing strategies, promotional activities
- Exhibited strong organizational skills, including scheduling employees, delegating tasks, and overseeing inventory levels.
Receptionist
Stat Care Clinic
09.2017 - 01.2018
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Assisted in resolving customer complaints and disputes
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Operated multi-line phone system efficiently while managing high call volume
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Provided typing, word processing, and clerical support and assisted with special projects.
Education
Completed coursework towards Dental assistant - Dental Assisting
Louisiana Dental Assistant School
Zachary, LA03.2023
Completed coursework towards Nursing -
Baton Rouge Community College
01.2020
Highschool diploma -
Parkview Baptist High school
01.2017
Some College (No Degree) - Ultrasound Tech
Jackson College
Jackson, MISome College (No Degree) - Nursing
Our Lady of The Lake
Baton Rouge, LASkills
- Clerical Support
- Teamwork and Collaboration
- Data Entry
- Medical Terminology
- Insurance Verification
- Customer Service
- Medicaid and Medicare Knowledge
- HIPAA Compliance
- Critical Thinking
- Data Analysis
- Records Maintenance
- Multitasking Capabilities
- Team Management
- Employee Training
- Conflict resolution
- Delegation skills
- Attention to detail
- Organizational skills
- Interpersonal skills
- Time management
- Supply Ordering
- Delegating Work
- Punctual and Reliable
- Cash Handling
- Handling Customer Complaints
- Shift Scheduling
- Multi-Line Telephone Systems
- Greeting and Seating Clients
- Dental insurance experience
- Microsoft Office
- Insurance knowledge
- Medical terminology proficiency
- Patient Relations
- Medical Records Management
Certification
- Dental assistant
- Driver license
Professional References
- Keturiah Howard, APRN, FNP-c, 225-200-0007
- Kaylee McDonald, 225-223-7350
- Madeline McCoy, 225-315-0045
- Kendall Perryman, 225-610-6103
- Krista Kent, 225-572-9384
- Ashlynn Cleveland, 225-503-5747
Timeline
Insurance Coordinator
The Smile Spa
03.2024 - Current
Medical Billing
CONVERGENT SOLUTIONS
01.2023 - 02.2024
Customer Service Representative
FOCUS FOODS
07.2021 - 06.2022
Medical Assistant
JUBAN URGENT CARE
11.2020 - 07.2021
Crew Member/Shift Leader
Jabby's
07.2018 - 07.2019
Receptionist
Stat Care Clinic
09.2017 - 01.2018
Completed coursework towards Dental assistant - Dental Assisting
Louisiana Dental Assistant School
Completed coursework towards Nursing -
Baton Rouge Community College
Highschool diploma -
Parkview Baptist High school
Some College (No Degree) - Ultrasound Tech
Jackson College
Some College (No Degree) - Nursing
Our Lady of The Lake
- Dental assistant
- Driver license
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