Ashley Smith
Jackson,AL
Summary
Welcoming Front Desk Associate with 8 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Night Audit Manager
Hampton Inn by Hilton
10.2016 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contributed to revenue growth by upselling rooms or promoting additional services when appropriate.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain professional and welcoming appearance for guests.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Assistant Manager
Security Finance
10.2016 - 12.2017
- Processing loan applications
- Ran credit checks on client's
- Approved or denied loans
- Finished applications through closing process.
- Ensured timely completion of month-end closing procedures for accurate financial statements.
- Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
Store Manager
Smith Sunoco
01.2009 - 10.2016
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Some College (No Degree) - Basic courses
Alabama Southern Community College
Thomasville, ALCosmetology - Vocational-Technical Education
Alabama Southern Community College
Thomasville, AL01.2013
GED -
Alabama Southern Community College
Thomasville, AL01.2012
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling
- Credit card handling
- Office Administration
- Drawer balancing
- Front Office Support
- Administrative Skills
- Cash Handling
- Multi-Line Phone Systems
- Registration
Licensescertificates
Cosmetology License, 03/2025, State Of Alabama Board of Cosmetology and Barbering
Timeline
Night Audit Manager
Hampton Inn by Hilton
10.2016 - Current
Assistant Manager
Security Finance
10.2016 - 12.2017
Store Manager
Smith Sunoco
01.2009 - 10.2016
Some College (No Degree) - Basic courses
Alabama Southern Community College
Cosmetology - Vocational-Technical Education
Alabama Southern Community College
GED -
Alabama Southern Community College