Ashley Smith
Falkville,AL
Summary
Personable and conscientious customer service manager with 4+ years in customer service/ front end operations management and an additional 5+ years as a customer service representative. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates and store assets by enforcing safety and security rules and procedures.
Overview
1
1
year of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
Cullman, AL
11.2023 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
RCA
United States Postal Service
Vinemont, AL
01.2024 - 11.2024
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks
- Obtained signatures for registered, certified and insured mail
- Sorted mail, arranging in delivery sequence for distribution
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office
- Maintained accurate records of deliveries
- Entered change of address orders into computers to process forwarding address stickers
- Collected outgoing mail from homes and businesses to deliver to post office for processing
- Handled undeliverable mail in accordance with established procedures
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Front End Supervisor
Lowe's Home Improvement
Cullman, AL
- Manage all store supplies while maintaining budget
- Ensure all store bills are current
- Manage cash office which includes investigating all cash overages/shortages and preparing/verifying deposits
- Manage the PUIS(pick up in store) team[a 3.3 million dollar business]
- Create/edit schedule for 40+ associates
- Effectively supervised day to day front end operations including the management of 40-60 associates at all times
- Close payroll
- Reconcile all pcard expenses
- Assist with all store associate and customer events throughout the year
- Take lead on multiple contests throughout the year
- Hired, trained, and mentored all front-end staff
- Open and close store as needed
- Handle any customer concerns that arise through the day
- While in this position I lead my team to many contest victories within the company.
Education
General Studies -
Wallace State Community College
Hanceville, AL01.2006
Skills
- Develops Positive workplace relationships
- Detail Oriented
- Complaint Resolution
- Exuberates patience and empathy
- Ability to remain calm in high stress situations
- Excellent communication skills
- Customer Retention
- Organizational Management
- Retail Operations Management
- Schedule Management
Timeline
RCA
United States Postal Service
01.2024 - 11.2024
Operations Manager
Ulta Beauty Inc.
11.2023 - Current
Front End Supervisor
Lowe's Home Improvement
General Studies -
Wallace State Community College