Ashley Smith

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Dedicated to providing exceptional customer service and delivering tailored insurance solutions to meet the diverse needs of individuals and families. Extensive knowledge of healthcare insurance policies, including Medicare and Medicaid. Strong communication and interpersonal skills, adept at building rapport and trust with clients. Experience in prospecting, lead generation, and maintaining a pipeline of potential clients. Detail-Oriented with a focus on accuracy in policy documentation and application processing.

Extensive experience in textile weaving, including operations of looms, fabric inspection, and quality control. Proficient in various weaving techniques. Excellent problem-solving abilities to troubleshoot weaving issues and optimize production efficiency. Knowledgeable in safety protocols and procedures related to textile manufacturing environments. Detail oriented with a focus on maintaining high-quality standards in woven fabrics.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.