Ashley Smith
Wathena,Kansas
Summary
Driven by a proven track record of enhancing customer satisfaction and sales performance at Family Dollar DC, I leverage exceptional customer service and strategic planning skills. Expert in POS system operation and adept at building customer loyalty, I consistently exceed sales goals, demonstrating a commitment to excellence and team leadership. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Casey's General Store
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Laundry Aide and Housekeeping
Healthcare Services Group
08.2023 - 06.2024
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Increased overall efficiency by regularly performing routine maintenance on washing machines, dryers, and other equipment.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
- Collected soiled tablecloths, napkins, and draperies after large events.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Collected soiled linens and clothing and pretreated stains.
- Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
- Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.
- Adhered to strict safety guidelines while handling chemicals used in the laundering process.
- Developed strong relationships with customers through consistent attention to detail and commitment to high-quality results.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Utilized knowledge of fabric care requirements to select appropriate cleaning methods for delicate materials without causing damage.
- Improved laundry efficiency by implementing a systematic sorting and folding process.
- Examined dried clothes to identify stains, tears and issues.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Delivered superior customer service by responding to inquiries and complaints.
- Observed and adjusted machine cycle times, achieving quality results.
- Operated machines correctly by following machine instructions and safety regulations.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Assisted with unloading and loading customer laundry items.
Production Line Assembly Worker
BMS Logistics
06.2013 - 06.2024
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Boxed, labeled, and transported items to support assembly operations.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Improved product output rate with consistent attention to detail while assembling components according to specifications.
- Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
- Completed durable assemblies and subassemblies with hand and power tools.
- Maintained a safe working environment by adhering to safety protocols and proactively addressing potential hazards.
- Exceeded daily production goals regularly by maintaining focus, discipline, and an unwavering commitment to excellence.
- Increased overall productivity by diligently performing routine equipment maintenance and promptly reporting malfunctions.
- Provided assistance to new hires during their training period for faster integration into the production line workflow.
- Followed outlined specifications to implement assembly plans.
- Enhanced production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Assisted in continuous improvement initiatives by providing feedback on production processes and suggesting improvements.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Documented production data and output to enable tracking history and maintain accurate records.
- Conducted quality assurance inspections on finished components and identified issues.
- Monitored production processes to identify and address potential issues.
- Generated and maintained accurate production records.
- Operated various machines used in production processes.
- Completed daily inspection of machines and equipment.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Managed inventory of parts and components.
- Led production meetings to provide reports to management.
First Assistant Store Manager
Family Dollar DC
04.2020 - 05.2023
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Ensured compliance with company policies as well as local, state, federal regulations within the retail space for both employees' adherence and business operations.
- Maintained a clean and orderly store environment by enforcing strict cleaning schedules and standards for all associates.
- Boosted sales with strategic merchandising techniques, creating visually appealing displays that attracted customers.
- Conducted regular audits of cash registers and reconciled any discrepancies swiftly.
- Resolved customer complaints with empathy and professionalism, restoring client confidence in the brand.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Contributed to the development of store marketing initiatives by collaborating with Store Manager on event planning, promotions, and advertising efforts.
- Fostered strong relationships with suppliers and vendors, ensuring timely deliveries and maintaining an open line of communication for resolving any issues.
- Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
- Handled employee scheduling efficiently to optimize workforce coverage during peak hours while adhering to budget constraints.
- Analyzed sales data regularly to identify trends or areas for improvement; adapted strategies accordingly in collaboration with Store Manager.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Collaborated with Store Manager to develop targeted sales initiatives to increase revenue growth.
- Promoted upselling techniques among staff members to maximize average transaction values while delivering excellent customer experiences.
- Improved store efficiency through effective inventory management, reducing stock discrepancies and ensuring product availability.
- Assisted with hiring and training new employees, ensuring a high level of knowledge retention and onboarding success.
- Enhanced team productivity by efficiently delegating tasks, streamlining processes, and promoting a positive work environment.
- Mentored and developed team members by conducting regular performance evaluations, setting clear expectations, and providing constructive feedback.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
High School Diploma - History
Elwood High School
Elwood, KS05.2003
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- POS System Operation
- Merchandising knowledge
- Meeting deadlines
- Professional Demeanor
- Retail Store Operations
- Cleaning techniques
- Guest Relations
- Sales Training
- Strategic Planning
- Payment Processing
- Merchandising understanding
- Inventory Tracking
- Sales Development
- Building rapport
- Inventory Control
- Policy and Procedure Adherence
- Merchandise Display
- Order Processing
- Sales Goals Attainment
- Display Setup
- Point of sale operation
- Negotiation Tactics
- Product Promotions
- Sales trends
- Shipment Processing
- Promotional support
- Fraud Detection
- Contract Preparation
- Money Transfer Systems
- Type product knowledge
- Sales Pipeline Management
- Expert in Subject
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Organization
- Creative Thinking
- Positive Customer Engagement
- Goal-Driven
- Team Leadership
- Team Cooperation
- Decision-Making
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Product Knowledge
- Store Organization
- Sales floor organization
- Engaging with Diverse Customers
- Building Customer Loyalty
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Sales and Promotions
- Basic Mathematics
Accomplishments
- Brought in number new customers.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Increased productivity number% by implementing several process improvements.
- Awarded “Employee of the Month” in year.
- Design - Responsible for creative design for prominent project.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Exceeded monthly quota number times.
- Business Development - Initiated two key partnerships which resulted in X% revenue growth.
- Achieved Result by introducing Software for Type tasks.
- Project Development - Collaborated with team of team in the development of project.
Certification
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of certification, Company Name - Timeframe
- Area of expertise License - Timeframe
- Licensed Job Title - Timeframe
Timeline
Sales Associate
Casey's General Store
07.2024 - Current
Laundry Aide and Housekeeping
Healthcare Services Group
08.2023 - 06.2024
First Assistant Store Manager
Family Dollar DC
04.2020 - 05.2023
Production Line Assembly Worker
BMS Logistics
06.2013 - 06.2024
High School Diploma - History
Elwood High School