Ashley Smith
Weatherford,TX
Summary
Experienced in customer relations, data analysis, and social media. Strong background in office administration, internal communications, logistical coordination, special projects, and research. Prioritizes trusted confidentiality in all interactions. Excellent technical abilities and communication skills. Effective team player.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Patriot National Underwriters
01.2017 - 01.2024
- Coordinate courtesy notices to past due accounts with the Finance Companies and Agents
- Reduced errors in policy issuance by implementing thorough review protocols prior to finalizing coverage agreements.
- Processed Cancellation/Reinstatement of accounts by policies and procedures
- Resolve customer billing discrepancies
- Process requests from agents/brokers to change address/billing information, contact information, or billing type
- Maintain agent and broker relationships
- Provide clerical and administrative support
Administrative Accounting Assistant
The Stewart Organization
07.2015 - 05.2017
- Calendar management, meeting coordination and logistics
- Prepare correspondence including letters, memos, documents and reports
- Interface and communication with clients, internal staff and leadership
- Deposit, enter and record payments
- Create credit memos and process adjustments on accounts
- Resolve customer billing discrepancies
- Prepare specific financial documents for customers
- Process sales orders, service contracts and leases
- Maintain customer and dealer relationships
Corporate Food and Beverage Analyst
Texas de Brazil Corporation
05.2014 - 06.2015
- Managed pricing for 30-plus locations
- Coordinated with food and beverage vendors and the Director of Culinary to ensure smooth store openings
- Built relationships with vendors to ensure all needs were met
- Assisted Director of Purchasing by setting up contracts and purchasing agreements
- Analyzed all food and beverage invoices to make sure we are getting the best product at the right price
- Compiled usage and quarterly reports
- Audited food and beverage invoices to verify all contract pricing was being honored
- Supported 30-plus Executive Chefs if any issues arise with vendors and placing their orders
- Assisted with special events/marketing/customer relations
Customer Relations
Texas de Brazil Corporation
10.2012 - 05.2014
- Managed, controlled and logged office supply orders, restaurant supplies, and uniform orders for 26 plus locations
- Managed and logged all customer feedback for 26 plus locations
- Approved and administered all request for donations and trade certificates
- Answered incoming phone calls, electronic inquiries and forwarding telephone calls and messages to appropriate personal
Assistant Staff Accountant
Texas de Brazil Corporation
02.2012 - 10.2012
- Transitioned to Customer Relations at Texas de Brazil Corporate office, after 6 months as Staff Accountant
- Audited invoices from vendors to be sure they were meeting our contracted prices
- Audited closed checks to be sure upper staff was discounting and coding checks correctly
Accounts Receivable Coordinator
Cintas Corporation
10.2010 - 02.2012
- Managed over 3000 accounts/ Called accounts for payment—Made an average of 100 contacts per day/ Achieved the company goal every month by keeping total AR at 6% or less for past due accounts
- Negotiated payment plans for customers struggling to pay their invoices in one payment
- Researched misapplied payments/ unapplied payments within Cintas and took proper steps to have them posted correctly
- Worked with Service Reps to get accurate accounts payable contact information on past due accounts/Reported to General Managers at each location on problem accounts (i.e Incorrect pricing, service issues, refusal to pay)
- Created credit memos and processed adjustments on accounts
- Printed daily reports to process credit card payments in a timely manner and apply credits to their proper accounts
- Safety Control Trainer-Trained 60 employees each month on required safety courses and assisted with the training of new hires
Corporate Trainer/Key Employee/Manager
Pluckers Wing Bar
03.2009 - 10.2010
- Developed necessary customer relations skills
- Improved multitasking functions
- Learned and worked on Aloha operating system
- Maintained positive attitudes with coworkers and management
- Trained employees at multiple locations
- Open and closed restaurant and deposited daily deposits in safe
Key Employee/Manager
Chili's Restaurant
01.2005 - 03.2009
- Assisted with new hire paperwork/Trained and evaluated new employees
- Learned the effectiveness of teamwork and leadership
- Developed necessary customer relations skills and improved multitasking functions
- Strengthened communication skills with co-workers, customers, & management
- Checked quality and assurance of all food orders before the orders went out
Education
Some College (No Degree) - Business Administration
Tarrant County College
Fort Worth, TXHigh School Diploma -
Weatherford High School
Weatherford05.2007
Skills
- Hootsuite
- Sprout Social
- Basecamp
- Administrative Support
- Google Apps
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- AS400
- Organizational and Communication Skills
- Management and Team Skills
- Corporate Trainer
- Customer Service
- Confidentiality
- Supplies management
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Patriot National Underwriters
01.2017 - 01.2024
Administrative Accounting Assistant
The Stewart Organization
07.2015 - 05.2017
Corporate Food and Beverage Analyst
Texas de Brazil Corporation
05.2014 - 06.2015
Customer Relations
Texas de Brazil Corporation
10.2012 - 05.2014
Assistant Staff Accountant
Texas de Brazil Corporation
02.2012 - 10.2012
Accounts Receivable Coordinator
Cintas Corporation
10.2010 - 02.2012
Corporate Trainer/Key Employee/Manager
Pluckers Wing Bar
03.2009 - 10.2010
Key Employee/Manager
Chili's Restaurant
01.2005 - 03.2009
Some College (No Degree) - Business Administration
Tarrant County College
High School Diploma -
Weatherford High School
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