Ashley Smith
Loganville,United States
Summary
Results-driven retail management professional determined to exceed company sales goals while maintaining a high level of customer service. Forward-thinking and solution oriented in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Store Manager
Ace Hardware
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees, oversee inventory control, cash control, and store opening and closing procedures.
- Developed strategies and organized events for attracting new customers by analyzing demographics and utilizing marketing initiatives to drive foot traffic and increase sales opportunities.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed store employees successfully in fast-paced environment through teamwork, proactive communication and positive feedback.
- Worked alongside and served the community of Grayson, Organized and participated in special events with fellow businesses such as field trips and seasonal holiday events put on to support local food banks and other community projects.
Customer Service Lead
Alphacomm
03.2022 - 05.2023
- Provide complete support and resources to account managers and their respective clients with product information and solutions, inventory, supply chain, shipments, payments, and general account inquiry and error reconciliation
- Direct point of contact for assigned regions
- Resolved complex customer issues from start to end by actively listening, providing solutions that exceeded expectations and managing all RMA returns
- Generated highest percentage of closed tickets while exceeding expectations mandated by major mobile carrier's SLA time and resolution of request
- Collaborated with teams in marketing, sales, finance, supply chain and the warehouse to implement new processes and technology solutions that streamlined ordering functionality while reducing packing errors, damage claims and lost profits due to oversight.
Inside Sales Manager
All Turf Lawn Care
12.2017 - 01.2022
- Developed inside sales department by generating growth, sales and leads for both commercial and residential properties through various outlets including social media and direct contact.
- Direct point of contact for clients regarding sales and estimates by measuring areas to provide quotes, input service sales and ensure any needs are addressed proactively and delivered promptly
- Monitor metrics for sales, retention, and customer satisfaction to determine and implement goals and practices
- Provide training and resources for technicians to sell provided services and assist with estimates.
DCI - Geek Squad Manager
Best Buy
01.2010 - 08.2015
- Accountable for hiring, scheduling, training, and safety of over 25 employees including Customer Service Representatives, Consult/Counter Agents, Operation Agents, and Advanced Repair Technicians.
- Provide technical support and assistance to clients to meet their definition of complete and satisfied, oversee intake of client products and in charge of RMA returns and repair shipping and receiving
- Perform management duties store wide as one of the 4 managers and key-holders in the store such as ensuring revenue is deposited and reported correctly, monitoring daily metrics, P&L and strategically planning goals and putting them in place, assisting customers as well as addressing customer concerns, and providing a support system for employees throughout the store by assessing and addressing employee strengths and weaknesses through coaching and accountability.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Education
Associate's Degree - Radiology / General Studies
Gwinnett Technical College
Grayson, GA01.2007
Diploma - High School
Grayson High School
Grayson, GA01.2004
Skills
- Customer Relations & Service
- Goals and performance oriented
- Team Management
- Human Resources
- Software: Microsoft Office Suite, Google Docs, POS, Netsuites, RealGreen
Accomplishments
- Increased service revenue while decreasing turn time and employee turnover.
- Consistently met or exceeded sales goals throughout sales career by prioritizing ethical business practices and customer and employee service.
- Reorganized and optimized company filing system and co-authored employee handbook and training system for new employees.
Personal Information
Date of Birth: 11/02/88
Awards
- Brad Anderson Legacy Stock Award, 06/01/12, Best Buy
- National Corporate Steward Award, 01/01/13, Best Buy
- Outstanding Customer Service Commendation, 01/01/13, Hubert Joly - Best Buy CEO
References
- Lindsay Rosales, 404-428-1802, All Turf Lawn Care
- Hugo Alfaro, 770-596-5275, District Manager Ace Hardware
- John Lange, 404-731-7811, Personal and Business, Owner of Railyard Business Park in Grayson, GA
Timeline
Store Manager
Ace Hardware
07.2023 - Current
Customer Service Lead
Alphacomm
03.2022 - 05.2023
Inside Sales Manager
All Turf Lawn Care
12.2017 - 01.2022
DCI - Geek Squad Manager
Best Buy
01.2010 - 08.2015
Associate's Degree - Radiology / General Studies
Gwinnett Technical College
Diploma - High School
Grayson High School
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