Ashley Smith

• Conducts BSA activities including, but not limited to:

Review monthly BSA alerts

Conduct Enhanced Due Diligence (EDD) reviews

314A monitoring

BSA Quarterly reviews

Behavior Reviews

Customer Exemption Reviews

• Daily Direct Link Risk Review 1st level monitoring

Online Banking (OLB) External Transfer monitoring

Sentry Service Alerts

Chex Insights review

Zelle Dispute monitoring

Daily Fraud Alerts

• Assists the Risk Department in monitoring functions, including but not limited to BSA and Fraud monitoring.
• Maintains a working knowledge of all banking laws, regulations, and risk issues managed by the Bank's Risk Department.
• Ensures compliance with the Bank's policies and procedures, Federal and State regulations, and other third-party contractual requirements.

OTHER DUTIES AND RESPONSIBILITIES :

• Provides professional, courteous, and efficient service to all customers.
• Keeps management informed of area activities and of any significant problems.
• Identifies opportunities for increased efficiencies with the department.
• Observes safety and security procedures and guidelines.
• Performs other miscellaneous duties as assigned.

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop business plans
• Meet and exceed goals and metrics
• Bring out the best of branch's personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

• Accountable for achieving an overall Customer experience
• Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
• Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs
• Partners with Store Leadership to achieve both Store and individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Proactively reaches out to Customers to deepen relationships through needs-based conversations
• Assumes Store Manager responsibilities when warranted
• Assists Store Manager with effective scheduling and managing Paid Time Off (PTO)
• Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines

• Consistently executes appropriate behaviors to deliver a Customer experience in the branch
• Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
• Makes quality referrals to other lines of businesses
• Responsible for meeting individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Proactively reaches out to Customers to deepen relationships through needs-based conversations
• Prepares for Life Licensing exams through proactive engagement in the education process and successful achievement of licensing requirements within the first90 days
• Meets with customers and prospects to develop understanding of other financial objectives and needs
• Assesses customer information and suggests appropriate product and service solutions
• Sells customers on value and benefits of suggested alternatives and closes sales
• Maintains strong product and sales knowledge and champions core service values
• Provides guidance and training to less experienced staff
• Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction

• The Sales Manager assists the Store Manager in operating a David's Bridal retail store by focusing primarily on floor management to ensure an exceptional customer service experience for each bride by consistently reviewing and training associates on Customer Relationship Management to drive the business